Crew Scheduling Coordinator
About The Position
POSITION PURPOSE Provides guidance and work direction to Crew Schedulers to ensure the compliance of the crewmember schedules and ensure flights are properly staffed according to Company and FAA government regulations. ESSENTIAL DUTIES To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Other duties may be assigned to this position as needed. Oversees the daily transactions for the Crew Scheduling team as well as providing work direction and guidance on critical decisions to the team. Fields concerns and complaints by crewmembers, crew schedulers and Teamsters and escalates as necessary. Monitors all crew legalities in regards to block, rest and duty. Monitors negative turns and potential downline delays and creates recrew opportunities. Keeps operations/dispatch posted of any delays, cancellations, and swaps and makes the final call on delays and cancellations. Ensures the best utilization of crewmembers. Tracks pairing and crew exceptions in Crew Trac and rectifies when needed. Ensures all open flying is covered up to 5 days out. Provides daily turnovers to the next shift, the scheduling manager, and other members of the management team. Participates in shift meetings, shift turnover and briefings as required. Ensures all crew scheduling tasks are completed. Provides excellent and timely customer service to crewmembers, including hotel and flight crew reservations and deadhead passes when required. Provides coaching and on-the-job training as directed. Performs other duties as assigned or required. REQUIRED KNOWLEDGE, SKILLS AND ABILITIES The requirements listed below are representative of the knowledge, skill, and/or ability necessary to perform this job.
Requirements
- High school diploma or general education degree (GED).
- At least one year of crew scheduling experience with FAR 117 and FAR 121.
- Proficient knowledge and experience with Sabre and other aviation related software systems required.
- Able to utilize Microsoft Office applications.
- Ability to perform high-level decision making and goal setting within strict time constraints.
Nice To Haves
- At least 3 years related experience.
- Experience in a call center environment.
- Experience leading others.
Responsibilities
- Oversees the daily transactions for the Crew Scheduling team as well as providing work direction and guidance on critical decisions to the team.
- Fields concerns and complaints by crewmembers, crew schedulers and Teamsters and escalates as necessary.
- Monitors all crew legalities in regards to block, rest and duty.
- Monitors negative turns and potential downline delays and creates recrew opportunities.
- Keeps operations/dispatch posted of any delays, cancellations, and swaps and makes the final call on delays and cancellations.
- Ensures the best utilization of crewmembers.
- Tracks pairing and crew exceptions in Crew Trac and rectifies when needed.
- Ensures all open flying is covered up to 5 days out.
- Provides daily turnovers to the next shift, the scheduling manager, and other members of the management team.
- Participates in shift meetings, shift turnover and briefings as required.
- Ensures all crew scheduling tasks are completed.
- Provides excellent and timely customer service to crewmembers, including hotel and flight crew reservations and deadhead passes when required.
- Provides coaching and on-the-job training as directed.
- Performs other duties as assigned or required.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
