Crew Scheduler

Envoy Air•Irving, TX

16h•Onsite

About The Position

Envoy Air is a stable, secure, and fast-growing airline offering opportunities for career development. The company is committed to providing outstanding service. The Crew Scheduler position is located at the Irving Envoy headquarters, in the System Operations Control center (SOC), assisting operations nationwide. The role involves a comprehensive, paid six-week training program, which must be successfully completed by passing a competency check. This role is ideal for individuals who enjoy puzzles, a fast-paced team environment, possess great customer service skills, and love to travel.

Requirements

Minimum Age: 18
High school diploma or GED equivalent
Possess a valid, unexpired and unsuspended REAL ID-compliant , state driver’s license or passport; some license restrictions may prohibit a candidate from being considered for this role.
Must be able to work all shifts including nights, holidays, weekends
Flexible to work additional hours with short notice when operationally necessary
Must be punctual and strive for perfect attendance
Proficient in computer typing
Must possess the legal right to work in the United States
Must be able to read, write, fluently speak, and understand the English language
Previous customer service experience
Proficient with computers and technology
Ability to memorize computer entry codes, city codes, understand the 24-hour clock and must be able to read and comprehend both the Pilot and Flight Attendant labor agreement
Must learn, understand, and abide by Federal Aviation Regulations (FAR) and exercise sound judgment in making operational decisions
Ability to show initiative and critical thinking skills are necessary

Responsibilities

Ensure that all Envoy flights are properly staffed with Pilots and Flight Attendants while abiding by the contractual agreements and legalities
Responsible for fixing schedule disruptions and rerouting crews as needed
Track and monitor FAR legality compliance happening in real time
Provide exceptional customer service and support to our internal customers and crew, through inbound and outbound phone calls
Facilitate crew hotels and transportation through hotel vendor
Work as an integral part of a team, while also working independently with little supervision
Constant problem solving, prioritizing, and multitasking to make the best decisions for the airline and passengers, striving for on time departures
Communicate with other departments as needed to coordinate operational needs