Credit to Cash Senior Operations Analyst

BDO•Ridgeland, MS

19d•$68,000 - $82,500

About The Position

The Credit to Cash Senior Operations Analyst is responsible for monitoring and facilitating issue resolution for the day-to-day activities of the billing and contract administration team, as well assigned regional support. The Senior Analyst actively provides input in the development of firm wide billing and contract administration policies and procedures and is responsible for first level coordination with transactional managers and lead analysts.

Requirements

Bachelor's degree in Finance, Accounting, or Economics and two (2) or more years of experience within a billing and/or contract management role, required; OR High School Diploma/GED and five (5) or more years of experience within a billing and/or contract management role, required
Proficiency with Microsoft Office Suite, specifically Word and Excel, required
Superior verbal and written communication skills
Exhibits independent judgment and decision-making skills in the remediation of complicated billing requirements
Ability to work and communicate effectively with professionals at all levels
Superior customer service skills
Ability to work in a deadline-drive environment, and handle multiple projects and tasks with an attention to detail
Ability to successfully multi-task while working independently or in coordination with other core business services professionals
Understands and maintains the confidentiality of all information
Excellent time management skills

Nice To Haves

Professional services firm experience, preferred
Two (2) years of supervisory experience, preferred
Oracle Cloud or similar time and billing software experience, preferred

Responsibilities

Provides billing and contract administration direction and support to client facing professionals and lead analyst
Investigates, identifies root causes and resolves complex set up and billing issues utilizing firm best practices through coordination with client facing professionals, lead analysts and regional finance
Provides resolution for first level issues escalated by the lead analysts or client facing professionals
Trains new and existing staff on the firm's billing and contract administration policies, procedures and best practices
Serves as a subject matter expert (SME) of the financial system relating to customer billing configurations, billing process and best practices
Reviews identified billing and contract administration issues, and updates departmental procedures and Knowledge Based articles
Leads billing and contract administration improvement projects in individual locations, as directed
Works in concert with Regional Finance, Principals and Office Managing Principals (OMP) to understand billing and contract administration needs of assigned region(s)
Researches and responds to client questions received through the BDO eBill portal
Researches and provides timely response to internal billing and contract administration inquires
Assists in monitoring unbilled accounts receivables (UAR) by business line, and follow-ups with the appropriate individuals to insure the UAR is billed in a timely manner
Mentors and assists in the development of lead analysts
Coordinates and leads onsite support for existing locations and expansions
Other duties as required