Credit Support Supervisor

SRS Distribution • McKinney, TX

3d • Onsite

About The Position

Position Purpose: The purpose of this role is to support the Credit Support Manager in leading a team of credit administrators and ensuring efficient, accurate, and customer-focused credit operations across the organization. This position helps oversee daily workflows, resolves operational issues, and safeguards the integrity of company-wide customer data. The role delivers high-quality service to internal and external customers, drives continuous process improvement, supports technology adoption, and provides training to stakeholders. By partnering closely with the Credit Support Manager to refine policies and procedures, the Credit Support Supervisor helps strengthen cross-departmental relationships, reinforce SRS culture, and serve as the primary point of contact for credit support in the manager’s absence. Key Responsibilities: Support the manager and a team of 6-8 credit administrators Provide Customer Service Support to our Credit Team, Field Operations and Customers in a variety of duties. Ensure the integrity of company-wide customer data. Monitor daily operations and assist the admin team with resolving problems as they arise Support an environment of continual process improvement, utilizing technology and other resources Provide training for internal stakeholders on technology and processes. Promote a customer focused environment to build proactive and meaningful relationships with internal & external customers. Work side by side with credit support manager to design & update policies & procedures tailored to credit support’s functions Build & maintain relationships within and across departments to promote company goals. Cultivate the SRS culture. Other duties or projects as assigned. Be main point of contact for credit support when manager is unavailable Direct Manager/Direct Reports: Direct Manager: Senior Manager, Credit Support Travel Requirements: None

Requirements

• Excellent communication, interpersonal & leadership skills.
• Decision-making, problem-solving, and analytical skills.
• Ability to work under pressure and multi-task in a fast-paced environment.
• Proficient in Microsoft Office applications with ability to quickly grasp new systems and complex concepts.
• Skilled at responding to difficult situations in a calm and professional manner while providing effective resolutions.
• Bachelor’s Degree or equivalent or 5+ years experience in customer service.

Nice To Haves

• Experience with DMSi/Agility, Bectran, and ServiceNow is a plus.
• Bachelor’s Degree or equivalent or 5+ years experience in customer service.

Responsibilities

• Support the manager and a team of 6-8 credit administrators
• Provide Customer Service Support to our Credit Team, Field Operations and Customers in a variety of duties.
• Ensure the integrity of company-wide customer data.
• Monitor daily operations and assist the admin team with resolving problems as they arise
• Support an environment of continual process improvement, utilizing technology and other resources
• Provide training for internal stakeholders on technology and processes.
• Promote a customer focused environment to build proactive and meaningful relationships with internal & external customers.
• Work side by side with credit support manager to design & update policies & procedures tailored to credit support’s functions
• Build & maintain relationships within and across departments to promote company goals.
• Cultivate the SRS culture.
• Other duties or projects as assigned.
• Be main point of contact for credit support when manager is unavailable

Benefits

• Competitive weekly/bi-weekly pay, discretionary bonuses, 401(k) with company match, Employee Stock Purchase Plan, paid time off (vacation, sick, volunteer, holidays, birthday, floating), medical/dental/vision, flexible spending accounts, company-paid life and short-term disability, plus optional long-term disability, and additional life insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1,001-5,000 employees