Credit Support Analyst

JPMorgan Chase & Co. • Newark, DE

1d

About The Position

As a Credit Support Analyst in Wholesale Lending Services, you partner with Credit Risk and Operations teams to set up and maintain credit facilities, manage client reference data, and research reporting exceptions to ensure accurate, well‑controlled credit risk information. You help ensure a complete, accurate, and controlled view of client credit exposure to support lending decisions, regulatory reporting, and risk management.

Requirements

• 2 years of relevant job and/or industry experience supporting credit, lending, or operational processes
• Strong organization skills with the ability to manage multiple priorities and deadlines
• Strong verbal and written communication skills and client service mindset
• Ability to work effectively in a fast-paced, control-focused environment
• Effective time management skills and attention to detail
• Strong analytical, problem-solving, and decision-making skills
• Ability to research issues and drive resolution in a timely manner
• Ability to work collaboratively as part of a team
• Working knowledge of Microsoft Excel, Word, and Outlook

Nice To Haves

• Undergraduate degree
• Loan operations experience
• Basic knowledge of investment banking products (industry-standard term: TCP)

Responsibilities

• Review incoming credit requests and accurately enter facility and client information into systems
• Partner with Credit Risk and Operations teams to support credit facility setup and ongoing maintenance
• Manage client reference data to support accurate exposure and reporting
• Manage workflow of tasks, queries, issues, and requests, including prioritization and escalation as needed
• Produce and monitor exception reports, add commentary, and resolve discrepancies
• Research and resolve inquiries in a timely manner, escalating issues when appropriate
• Communicate clearly and effectively with business partners and stakeholders
• Support a well-controlled operating environment by following procedures and maintaining data quality
• Participate in process improvements and organizational initiatives
• Contribute to meeting team key performance indicators and service level targets
• Perform additional related duties as assigned

Benefits

• We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location.
• Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.
• We also offer a range of benefits and programs to meet employee needs, based on eligibility.
• These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level