Credit Specialist

IKO•Wilmington, DE

About The Position

IKO Industries Ltd. is a market leader in the manufacturing of roofing and building materials. IKO is a Canadian owned and operated business with production facilities worldwide and has many years of unparalleled success in the roofing materials industry. Quality, integrity, and trustworthiness are the values that underlie this success, and we have built this company by hiring people who hold these values. People like you! Job Description The Credit Specialist will be working in a high paced, high volume environment as a part of our world class Credit Team; our Credit team is responsible for applying payments to customer accounts, contacting customers for collection on past due invoices and assessing and approving credit worthiness of our customer base. In collaboration with our Sales Support, Billing and Customer Service teams, the Senior Credit Specialist will resolve past due balances, investigate and issue credits for billing issues and maintain accurate credit and collection files for all customers. WHAT’S IN IT FOR YOU? Competitive compensation/pay package Dental/Vision/Medical benefits Life Insurance Health Spending Account Employee Support and Mental Wellness Competitive matched retirement savings program – 401k Be part of a long standing and stable industry leader

Requirements

Associate’s Degree in Accounting or Finance, Bachelor’s Degree is preferred but is not required
Minimum 3-5 years’ of related experience
Ability to work in a fast paced, high volume environment
Demonstrated time management skills, with ability to multi task and prioritize.
Demonstrated attention to detail, professional attitude, and ability to maintain confidentiality.
Self-starter with the ability to identify issues and escalate them accordingly and appropriately.
Demonstrated ability to use computer programs such as Microsoft Office product.
Highly Proficient with MS Office(Outlook, Word, Excel, Access) and JD Edwards/Oracle
Highly effective Team Player with the ability to communicate with all audiences.
Effective Customer Service skills in order to communicate accurately and effectively with our internal and external customers.

Responsibilities

Maintain accurate credit and collection files and electronic collection notes for each customer account.
Set up, maintain, and advise of customer/allowances for bad debt accruals.
Negotiate customer disputes to resolution and document root cause.
Issue monthly customer statements.
Provide financial order management support to Supply Chain and Sales personnel to control credit exposure, effect timely payment, and minimize risk of customer disputes.
Review and release all customer orders on credit hold.
Assess and analyze the credit worthiness of customers and monitor current and potential exposures and authorize customer credit lines with the ability to approve credit lines up to $75,000.
Pull credit reports and obtain trade references for new or existing customers.
Obtain credit memos from sales support, the order center or the billing department depending on the invoice issue.
Rebill offsets and approved write offs.
Research PO variances.
Manage internal follow up for requested corrections.
Contact customers on past due invoices.
Cash Applications - Apply lockbox, ACH and live check payments to customer accounts.
Communicate cash app discrepancies to customer and appropriate IKO department for correction/payback.
Maintain and process deduction manager.