Credit Specialist

Safe Step Walk In Tub•Nashville, TN

4d•$22 - $32•Hybrid

About The Position

For the past 10 years, Safe Step Walk-In Tub Company (a Ferguson company) has experienced unprecedented growth and have been overly committed to providing our customers with the industry-leading safety, comfort and independence they deserve. As the nation’s top walk in tub/shower company, our products are made to the highest manufacturing standards available, and our customer service is unmatched. We call it the Safe Step Difference. If you’re considering investing in your future, look no further to find out why the Safe Step Walk-In Tub Company is the only choice. We purposely employ dedicated team members that have a natural desire to provide life-changing service to our customer base across the US and Canada. Every day, we do our best, to give our best, to those deserving of the same. Overall Job Objective: The Credit Specialist will be managing a portfolio of process focused customer accounts. This is a Hybrid role based out of Nashville, TN, in accordance with the Safe Steps Flex schedule.

Requirements

3-5 years of experience in credit management or similar roles.
Strong written and verbal communication skills.
Strong organizational skills with proven ability to work with a sense of urgency to meet deadlines.
Demonstrated ability to negotiate with customers.
Excellent attention to details with an ability to solve problems and think analytically.
Proficiency in Microsoft Office software (Outlook, Word, Excel, PowerPoint, Access, etc.).

Responsibilities

Manage customer portals for payment and handle a wide variety of credit and collection functions.
Filing of liens.
Handle sophisticated, large, or difficult credit accounts, ensuring positive customer relations and minimizing outstanding debts.
Maintain consistency between credit and collection activities and the organization's overall customer relations strategy.
Implement credit policies to maintain an acceptable risk level, prompt repayments, minimize losses, and efficiently collect payments.
Contact customers regarding delinquent payments, prepare reports reflecting credit and collection status, and identify/address problem debts.
Participate in associate meetings, communicate concerns to management, and spend time strengthening internal and external relationships.
Support business and sales objectives through efficient performance of job responsibilities.