Credit Services Specialist

FERGUSON

3d•$20 - $27•Remote

About The Position

Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, better homes and better businesses. We exist to make our customers’ complex projects simple, successful, and sustainable. We proactively solve problems, adapt and grow to continuously serve our customers, communities and each other. Ferguson, a Fortune 500 company, is proud to provide best-in-class products, service and capabilities across the following industries: Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce. Ferguson has approximately 36,000 associates across 1,700 locations. Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful. You will build a career that you are proud of, at a company you can believe in. Ferguson is currently seeking the right individual to fill an immediate need for a Credit Services Specialist. This role is approved to be fully remote and can be based anywhere in the United States.

Requirements

Credit experience of 1 - 3 years
Ability to work 8am – 5pm PST (Pacific Standard Time)
Ability to organize and prioritize work
Effectively communicate verbally and in writing
Knowledge of Microsoft Office software (Outlook, Word, Excel, PowerPoint, Access, etc.)
Ability to adjust work schedule in accordance with job objectives
Must have strong and accurate data entry skills
Perform basic math functions
Proven track record of responding quickly to customer needs and ability to make decisions in a timely manner.
Ability to react well in a fast-paced environment

Nice To Haves

Call center experience is a plus

Responsibilities

Responsible for managing a high volume of emails and inbound calls with expectations of taking around 50 calls per standard shift
Data Entry
Work on simple, non-sensitive credit accounts, following guidelines established for the organization
Specific responsibilities include receipt of customer payments, reconciling outstanding account balances, and preparation of periodic reports on accounts receivable and past due status
Helps customers with questions/problems on their account
Perform routine clerical support for functional groups performing simple calculations, and maintaining records and files following standard procedures with all work certified or checked by direct supervisor
Approves order ticket releases for credit accounts on restriction
May update and summarize receivables
Notifies/resolves uncollected COD's and processes/resolves NSF checks
Research/resolve credit card charge backs
Processes payments for open customer accounts
Identify the needs of customers and resolve issues
All applicants must be highly detail oriented and have outstanding interpersonal skills

Benefits

At Ferguson, we care for each other. We value our well-being just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental, physical and financial well-being of our associates.
Our competitive offering not only includes benefits like health, dental, vision, paid time off, life insurance and a 401(k) with a company match, but our associates also enjoy additional meaningful and inclusive enhancements that are adaptable to their diverse situations and needs, including mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities and more!

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