Credit Services Administrator

Central Pacific Bank•Honolulu, HI

19h

About The Position

Oversees and administers support services in the outsourcing of commercial and residential real estate appraisals, valuations, and review activities; environmental report reviews and risk rating process; and third-party vendor management. Works closely with the Chief Credit Officer to ensure that all banking regulations and CPB policies regarding supervised processes are met. Ensures quality and timely service in ordering, tracking, delivering, reviewing, and reporting. Performs all duties and interacts with internal and external customers in a manner that is expressly aligned with the Company's Core Values of approaching all actions with a “Voyaging Spirit” and being “Positively Ohana”. Exhibits core competencies that result in consistent delivery of positive Customer Interactions, Empowerment and Ownership and demonstrates key professional and performance skills such as Active Listening, effective Oral and Written Communication, Action and Solution Oriented and Thoroughness.

Requirements

Bachelor’s Degree from an accredited 4-year university in Business Administration or related field, or equivalent work experience required.
5+ years of experience in lending and/or underwriting of commercial real estate and/or residential properties, including a minimum of 2 years of experience in the Hawaii market required.
Strong experience in process management and process improvement required.
Must be able to perform light physical work and to move or lift items including but not limited to boxes, files and papers up to 20 pounds unless otherwise as indicated.
Must be able to operate and proficiently use standard office equipment, including phone, copier, personal computer and/or other work related mechanical or electronic devices and applications.
Must be able to clearly communicate verbally and in writing with all internal and external customers. Must also be able to hear sufficiently to engage in daily discussions and interactions.
Must be able to read and understand bank-related documents.
Must be able to work in a conventional office setting, involving sitting at a desk or workstation for long periods of time. Must also be able to adapt to different work environments as needed to perform the job.

Responsibilities

Oversee and administer the outsourcing of commercial appraisals and reviews, and ensure appropriate types of appraisals are ordered and delivered timely. Works closely with the Lines of Business and Credit Administration to determine the proper scope of work necessary for the type of valuation that is used for collateral purposes.
Perform evaluations on commercial collateral property below appraisal requirement thresholds and for Special Assets Department impairment valuation purposes, when appropriate.
Perform reviews of valuation reports in conformance with the Financial Institutions Reform, Recovery and Enforcement Act of 1989 (FIRREA), the 2010 Interagency Appraisal and Evaluation Guidelines (Guidelines) and the Bank’s Appraisal Guidelines, when appropriate.
Performs quarterly evaluation of property types using third-party reports and resources (i.e., Colliers Market Report).
Serve as the administrator for Environmental Data Resources (EDR), the Bank’s environmental risk vendor, and processor of Environmental Risk Ratings (ERR) requests.
Conduct reviews of environmental reports or appropriately outsource the reviews to third-party vendors due to property type or complexity, when appropriate.
Responsible for the annual recommendation approval of appraisers and maintaining the approved appraiser panel for both commercial and residential appraisals.
Regularly monitor and document the quality and performance of vendors to determine their continued acceptability.
Maintain internal and external transaction tracking to accurately monitor the status of reports, and appraiser and AMC vendor performance against service standards.
Works closely with loan officers, underwriters, credit administrators, and Special Assets Department on determining valuation methodologies, trends, sales data, etc., to facilitate loan decisions and support expected credit loss analyses.
Serve as the administrator for Experian credit reporting.
Maintain positive and professional working relationships with Bank personnel and outside vendors, and interact regularly with the appraisal community.
Maintain a working knowledge of banking regulations and interagency guidelines that affect the appraisal and valuation function. Timely follow and evaluate industry and regulatory changes that impact the Bank, and communicate those changes bank-wide.
Maintain Bank’s appraisal policy, procedures, and guidelines consistent with regulations and requirements.
Provide training to appropriate Bank staff to remain current and informed on relevant issues.
Establish effective controls to monitor and periodically assess the collateral valuation functions by both appraisers and third-party vendors.
Responsible for documenting, monitoring, reviewing, and maintaining accurate records for all vendors as part of the Bank’s vendor management program, and for internal and external audit purposes.