Credit Resolution Specialist

Communication Federal Credit Union•Oklahoma City, OK

About The Position

Communication Federal Credit Union is one of the most stable and best performing financial institutions in the country, ranked as a 5-star credit union by Bauer Financial Reports for past 30 consecutive years of our 80-year history. Recently, CFCU was ranked number one in Oklahoma per Forbes and Callahan & Assoc. and was listed as a top employer by The Oklahoman! Working at CFCU means working alongside a diverse group of financial professionals to create exceptional member experiences. Our culture encourages trust, collaboration, and communication – enabling each of our employees to have a meaningful impact on our organization and in the communities we serve. Position Summary: Connect with borrowers regarding delinquent accounts, work to secure payment in compliance with policies and procedures. Recovery methods may include garnishments, levies, repossessions or other actions to minimize delinquency rate and offset loan losses. Who You Are: Professional written and oral communication skills; ability to convey information effectively. Knowledge of collection regulations with ability to read and interpret loan and legal documents. Intermediate mathematical requirements required, (percentages, fractions, etc.). Strong attention to detail and accuracy is a must. Excellent time management and organization skills; ability to adapt to workflow changes, manage competing demands successfully.

Requirements

Professional written and oral communication skills; ability to convey information effectively.
Knowledge of collection regulations with ability to read and interpret loan and legal documents.
Intermediate mathematical requirements required, (percentages, fractions, etc.).
Strong attention to detail and accuracy is a must.
Excellent time management and organization skills; ability to adapt to workflow changes, manage competing demands successfully.
Minimum 1-2 years' experience with financial institution for credit, collections or lending.
High School Diploma or G.E.D.
Any combination of education, training and experience which provides the required knowledge, skills, and abilities to perform the essential functions of the job required.

Responsibilities

Locate and notify members with semi-delinquent accounts, arrange payments and promises to pay.
Communicate with members by phone, mail or online via email.
Identify problematic accounts and upon approval, proceed with corrective action.
If collateral repossession needed, work with repossession agent and leadership for disposition.
Work dedicated queue (call quota of 25 calls/hour) to completion.
Assist members with insurance claim questions regarding payoffs, gap and warranties; refinance of deficient balances, assist with CPI (Collateral Protection Insurance) questions.