Credit Representative

Aston Carter

1d•$25 - $25•Onsite

About The Position

The Credit Representative is responsible for addressing all issues and procedures related to the billing, processing, and collection of statement accounts. This position requires a proactive approach to managing customer inquiries and ensuring accurate account processing.

Requirements

Proficiency in collections, accounts receivable, cash application, collection calls, Excel data entry, credit notes, debit notes, and Syspro.
Excellent communication and listening skills.
Ability to work effectively with little or no supervision.
3-5 years of experience in an office environment, ideally within a manufacturing business, with 1-2 years in accounts receivable and collections.
Proficiency in Microsoft Office programs, including Word, Excel (formulas, filtering), and PowerPoint.
Fluency in English, with the ability to read, write, and interpret documents and correspondence accurately.

Nice To Haves

College degree is a plus.
Internet savvy for UCC filings and processing NDA labels and shipment tracking.
Ability to learn and effectively use internal software systems for reviewing billing information, inputting data, and updating systems/documents.
Strong mathematical skills, including the ability to add, subtract, multiply, and divide in all units of measure using whole numbers, fractions, and decimals.
Hardworking, quick learner, and willing to engage in high-volume calls.

Responsibilities

Resolve incoming calls from Studio Owners regarding questions or concerns with their statements or billing transactions, providing them with up-to-date balances and processing refunds as needed.
Review and process Co-Op advertising invoices daily, maintaining Co-Op files for accuracy.
Prepare debit and credit items forwarded from other departments and perform a final audit when posting is complete to ensure all items are correctly prepared and keyed before 'end of day' transmission.
Contact Studio Owners regarding accounts that are 31-60+ days past due.
Assist Studio Owners with non-technical issues related to the EDC terminals, set up accounts for new and transfer Studios, and update billing for monthly fees.
Add or change status codes on the Syspro database and prepare account history for 30-day notices of default.
Participate in any other projects or duties assigned to help the company meet its goals.