Credit Representative

Mohegan Sun•Uncasville, CT

1d•Onsite

About The Position

This position is responsible for the preparation of credit files for Credit Executive review and approval. This includes obtaining required credit reports using multiple systems and software applications, calling other casinos, banks, and extensive interaction with our guests in person and by telephone or email.

Requirements

High School Diploma or equivalent
Previous credit or casino accounting experience or at least one year of general office experience
Excellent computer skills in Word, PDF, Outlook, and Excel
Excellent written, communication, and organizational skills
Ability to multi-task under demanding situations
Extensive guest interaction both in person and via telephone or email
Experience in multiple software applications to facilitate the credit process
Must complete and pass the Credit Representative Certification Program
Knowledge of ACSC, Datamagine, Central Credit, NCC, Equifax, Experian, and SharePoint
Must be able to work in a fast-paced environment and be able to handle stressful situations in a calm manner
Must be able to stand or sit for extended periods of time
Must be able to work various shifts, including weekends and holidays, as needed
Must be able to provide excellent guest service while interacting with the guest
Must be able to work at a front window to assist guests as necessary

Responsibilities

Processes new credit applications received via telephone, email, the Mohegan Sun website or in person
Creates a Momentum Account for the credit application process
Verifies the customer’s identification and secures their signature and credit authorization to obtain necessary credit reports
Requests, verifies, and documents the gaming, bank, and credit bureau reports and obtains verification of the customers residence address
Converts reports and records into a PDF format to be indexed into a record storage software application for future reference
Initiates conference calls with our guests and their bank to verify the guest’s bank account information
Notifies Supervisor of critical information on gaming, bank, and credit bureau reports to ensure good credit decisions
Greets guest in a warm and sincere manner and provides outstanding guest service
Addresses all guest concerns in a timely manner
Answers Casino Credit telephones within three rings
Prints Momentum cards for guests
Assists guests in obtaining win/loss statements
Provides credit information to other inquiring Casino Credit departments
Assists Cashiering Operations in scanning customer identification and Front Money applications
Completes additional assigned duties as available such reconciling monthly invoices for credit and bank reports