Credit Processor
About The Position
Builds and maintains relationships with dealers through processing credit applications, answering questions, and providing strong customer service. Position is responsible for achieving volume and quality goals. Works across departments by answering customer service and payment calls, verifying loan terms, and assisting with other functions as needed. Help FFC continue to grow by offering the best financing experience possible for our dealers! Foundation Finance Company (FFC), a Great Place to Work® certified company since 2017, is a fast-growing consumer finance company working with home improvement contractors across the U.S. to drive sales through flexible, customer-focused financing options.
Requirements
- High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
- Ability to write routine reports and correspondence.
- Ability to speak effectively before groups of customers or employees of organization.
- Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
- Ability to deal with problems involving a few concrete variables in standardized situations.
- To perform this job successfully, an individual should have knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook, and Internet Explorer).
Responsibilities
- Enter new loan applications received by phone, fax, or email and prepare them for underwriter review.
- Pull property reports and other supporting documentation as needed.
- Assist with department administrative tasks as needed.
- Complete verification phone calls, answer customer service calls, and process customer payments by phone.
- Other duties as assigned by management.
- Must be able to come to work promptly and regularly.
- Must be able to take direction and work well with others.
- Must be able to work under the stress of deadlines.
- Must be able to concentrate and perform accurately.
- Must be able to react to change productively.
Benefits
- Day-one Health Benefits (medical, dental, vision, and flexible spending options like HSA or FSA accounts).
- 401(k) with company match enrollment on day-one.
- Paid, Sick and Volunteer Time Off
- Paid Parental Leave Options
- Employer Paid Life and Disability
- Wellbeing on Demand Program
- Flexible Work Environment with a casual dress code
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
