Credit Ops Analyst II

JPMorgan Chase & Co.•Tempe, AZ

About The Position

You will serve as a leader by providing expertise to support critical initiatives within CLS with a focus on process excellence and innovation. Identify, develop, and implement innovation strategies and solutions to enhance our services and processes. You will collaborate closely with cross-functional teams, research emerging technologies, and lead initiatives that foster a culture of innovation within CLS.

Requirements

Minimum of 4 years’ work experience, ideally with Strategy, Card Lending, Card Service, or Customer-Centric Function.
Strong lending knowledge and ability to recognize interdependencies with Card Lending, Card Service, Digital, and other key partners.
In-depth knowledge of customer’s journeys, including ability to articulate break points, and provide customer-obsessed solutions.
Excellent interpersonal, verbal, and written communication skills.
Strategic business mindset with ability to influence and execute process improvements.
Comfortable in a fast-paced, deadline-driven environment with flexibility to adapt.
Ability to manage multiple initiatives across CCB Service Operations.
Consultative approach with effective interaction and communication at all levels.
Excellent organizational skills with ability to prioritize and identify big ideas.

Nice To Haves

Proficiency in MS Office (PowerPoint, Excel, Visio-Process Maps)
Experience with Agile practices
Experience with Change Manager tools

Responsibilities

Develop and implement a comprehensive innovation strategy and foster a culture of creativity and idea generation by encouraging team members at all levels to contribute to innovation ideas.
Manage Overall Innovation Performance – set clear goals and expectations, tracking team progress against goals, addressing performance problems and issues promptly.
Drive process optimization, waste elimination, expense reduction, improved customer experience, and audit readiness projects through leading strategic initiatives.
Collaborative and ability to influence key stakeholders including Marketing, Business Partners, Product Owners, Controls, and Cross Line of Business Operations to define end-to-end lending solutions that are sustainable and controllable.
Lead Automation, Robotics, and Machine Learning initiatives by partnering with technology to build use cases, design future automated processes, write user stories, conduct UAT testing, and deliver the final product.
Develop networks and build alliances; collaborate across boundaries to build strategic relationships and achieve common goals.
Project/strategic planning and business background with in-depth understanding of assigned areas of responsibility.
Able to solve business problems and escalate when necessary.
Able to communicate effectively to audiences at all levels.
Exhibits professional and ethical conduct. Is willing to do what is necessary to get the work done for the good of the team.
Competent organizational skills with attention to detail. Strong teamwork and negotiation skills.