Credit Operations Servicing Specialist I-III

Truist • Wilson, NC

5d

About The Position

Responsible for a variety of loan servicing activities supporting the Retail Community Bank loan servicing function, including monetary processing, loan maintenance, preparation of payoff statements, loan research and exceptions handling in a centralized environment.

Requirements

• High school degree or equivalent education, training and work-related experience.
• One year of banking or financial services experience in a loan servicing environment.
• Excellent verbal and written communication skills.
• Ability to problem solve and serve as an advocate of the client while balancing risks for Truist.
• Demonstrated proficiency in basic computer applications, such as MS Office software products

Nice To Haves

• Knowledge in various types of lending products including, Real Estate (1-4 Family), Auto, Boat/Motor/Trailer.
• Prior knowledge in various banking system (i.e. ALS, SPRINT, SHAW)

Responsibilities

• Perform various daily tasks including monetary processing, loan account research, exceptions handling, and document imaging.
• Maintain an understanding of retail, small business and wealth management products, policies and procedures.
• Maintain a knowledge of compliance, legal and documentation requirements, including those specific to state laws.
• Meet/exceed monthly production and quality performance metrics.

Benefits

• All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position.
• Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates.
• Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays.
• Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED