Credit Manager
About The Position
The Credit Manager is responsible for leading the credit underwriting function within a fast-paced, technology-driven lending environment. This role oversees the daily loan approval operations and strategic direction of the underwriting team, ensuring consistent, compliant, and data-informed credit decisions that align with company risk tolerance and growth objectives. The Credit Manager drives performance through coaching, policy execution, and collaboration with cross-functional teams, including Product, Compliance, Operations, and Risk. Ideal candidates are experienced leaders with a deep understanding of consumer credit underwriting, process optimization and loan approval automation.
Requirements
- Bachelor’s degree or MBA in finance, business, or related field.
- 10 years of direct experience in credit underwriting or credit risk management, with at least 5 years in a leadership role.
- Strong knowledge of consumer or commercial lending practices, risk analysis, and regulatory compliance.
- Proven ability to lead and scale teams while maintaining performance standards and risk discipline.
- Excellent analytical, communication, and decision-making skills.
Nice To Haves
- Experience working in or with technology-enabled loan platforms
- Familiarity with data and credit analytics tools a plus.
Responsibilities
- Lead, manage, and develop a team of credit underwriters across all levels.
- Oversee the review and decisioning of loan applications, ensuring sound credit judgment, accuracy, and adherence to policies.
- Review and provide exception approval within company exceptions and high-dollar approval policies.
- Monitor underwriting queue and use prior-reports to maintain quality standards to ensure staff schedules achieve or surpass call-center SLA and underwriting quality assurance standards.
- Conduct regular audits and file reviews to ensure consistency, regulatory compliance, and risk integrity.
- Act as the primary subject matter expert for daily underwriting as part of ongoing monitoring and updates for company credit policies, underwriting guidelines, and risk models.
- Collaborate with Product and Engineering teams to enhance underwriting tools, automation logic, and workflow systems.
- Manage hiring, onboarding, training, and career development for the underwriting team.
- Identify enhancements to improve the underwriting training and on-boarding process.
- Serve as the escalation point for complex credit decisions, exceptions, and edge cases.
- Analyze underwriting data to identify trends, improve performance, and recommend portfolio risk adjustments
- Ensure team adherence to state and federal lending regulations, including ECOA, FCRA, and UDAAP.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
