Credit Manager

PACE Supply • Rohnert Park, CA

5d • Onsite

About The Position

Join a dynamic team and leverage your financial expertise to make a strategic impact at PACE Supply! At PACE Supply, we are committed to excellence, teamwork, and delivering exceptional service to our customers. As we continue to grow, we are seeking a Credit Manager to join our Credit / Accounts Receivable team. This role plays a key part in protecting the company’s financial health by managing customer credit risk and ensuring timely collections to support strong cash flow. The ideal candidate is a strategic and detail-oriented professional with a solid understanding of credit management principles, collections, and customer account management. This individual will work collaboratively with internal teams and customers to resolve billing issues, maintain strong client relationships, and ensure efficient credit and collections processes.

Requirements

• High school diploma (or equivalent) is preferred. A combination of education and experience providing the required skill and knowledge for successful performance of the job would qualify.
• Strong analytical skills and process improvements mindset.
• Computer proficiency and technical aptitude with the ability to use Microsoft products, experience with Excel.
• Excellent time management skills and ability to plan and set priorities.
• Excellent verbal and written communication skills.
• Basic understanding of Accounts Receivables and Accounts Payable.
• Strong interpersonal skills. Building and maintaining positive relationships with others, including having empathy, active listening, and conflict resolution.
• Strong Interpersonal skills are essential for effective communication and collaboration.
• Ability to work collaboratively with a team to meet common goals.
• Effective conflict resolutions abilities.
• Identify challenges, analyze information, and develop creative solutions.
• Problem-solving skills involve critical thinking, resourcefulness, Ability to adapt strategies in response to changing circumstances.

Responsibilities

• Manage a high volume portfolio of customer accounts and monitor credit exposure.
• Initiate collection calls, emails, and correspondence to ensure timely payment of outstanding balances.
• Collect payments on past-due accounts while maintaining positive customer relationships.
• Identify and investigate billing discrepancies or issues that may delay payment.
• Assist customers with billing inquiries, account questions, or payment concerns.
• Collaborate with the sales team to resolve billing or account-related issues affecting collections.
• Provide account support to customers, including supplying invoice copies, statements, and processing payments.
• Maintain accurate documentation of collection activities and account communications
• Interact with internal and external customers via phone, email, and in person.
• Answer incoming phone calls.
• Assist customers with their account balances.
• Identify billing errors and prepare required corrections.
• Provide customers with requested invoice copies and statements.
• Provide customers with assistance and solutions with their account needs.
• Update customer accounts.
• Initiate phone calls on delinquent accounts.
• Discuss past due account balances with customers.
• Negotiate payments and payment plans.
• Maintain accurate records of all collection attempts initiated.
• Follow up on payment commitments.
• Process payments.
• Send collection notifications via email.
• Manage over credit limit accounts.
• Generate aging to review days and balances past due.
• Collaborate with the sales team on customer accounts.
• Adhere to PACE Supply’s credit and collections policies.
• Explain PACE Supply’s credit terms and policies to customers.
• Scanning documents.
• Maintain electronic files.
• Redirect calls to appropriate personnel and departments.
• Proficient with using and operating computer equipment, printers, scanners, and photocopiers.

Benefits

• PACE Supply is proud to be an employee-owned corporation.
• We offer competitive wages, career pathways of growth, and excellent benefits packages that includes medical, dental, and vision care that is available to you within the first 30 days!
• We also provide our employees with life insurance, sick days, holidays, vacation, two retirement programs of 401(k) and ESOP, and much more.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED