Credit Manager

Four Seasons Hotels and Resorts • Fort Lauderdale, FL

3d

About The Position

The Credit Manager maintains proper credit procedures in accordance with corporate and local policies, ensuring the accurate billing, timely collection, and effective management of all accounts receivable. This role oversees credit operations, strengthens internal controls, and partners closely with operational departments to minimize outstanding balances while delivering outstanding service to both internal and external stakeholders.

Requirements

• At least 1–3 years of credit, accounts receivable, or related finance experience, preferably in a luxury hotel or resort.
• Excellent personal presentation and interpersonal skills.
• Knowledge of accounting principles and internal control procedures.
• Strong time management skills: ability to multi-task, set priorities, and adjust to changing conditions. Willing to work in a fast-paced environment.
• Ability to operate all computer equipment necessary to perform the job; knowledge of Opera and Microsoft Office Suite preferred/is a plus.
• Excellent communication and interpersonal skills; ability to collaborate with multiple departments and communicate clearly with colleagues, clients, and guests.

Nice To Haves

• knowledge of Opera and Microsoft Office Suite preferred/is a plus.

Responsibilities

• Oversee all credit and accounts receivable activities, ensuring timely billing, accurate follow-up, and effective collection procedures.
• Maintain and enforce local credit policies related to billing, credit card processing, check handling, inquiries, and collections.
• Supervise, train, and develop Accounts Receivable/Credit employees; conduct performance management, coaching, and staffing activities as needed.
• Respond promptly and professionally to guest, client, and credit card company inquiries.
• Review guest ledger high-balance reports daily and work with Front Office and Finance leadership to resolve discrepancies.
• Maintain credit histories, approved credit requests, and account documentation to support internal controls and compliance.
• Lead monthly credit meetings and collaborate with Sales, Catering, Conference Services, and Front Office teams on credit-related matters.
• Investigate billing requests and act as the final authority for credit approval decisions.
• Recommend process improvements to enhance Accounts Receivable efficiency and financial performance.

Benefits

• Competitive Salary, wages, and a comprehensive benefits package
• Excellent Training and Development opportunities
• Complimentary Accommodation at other Four Seasons Hotels and Resort
• Complimentary Dry Cleaning for Employee Uniforms
• Complimentary Employee Meals

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed