Credit Manager

Revance • Johnson City, TN

3d • Hybrid

About The Position

The Credit Manager is responsible for managing the company’s credit risk and collections processes to ensure timely payment, healthy cash flow, and minimized bad‑debt exposure. This role oversees customer credit evaluation, accounts receivable collections, dispute resolution, and related policies, while partnering closely with Sales, Finance, and Customer Service to support business growth

Requirements

• Bachelor’s degree & 5+ years’ directly related experience.

Nice To Haves

• Bachelor’s degree in Finance, Accounting, Business, and/or related field.
• 5+ years’ experience in credit, collections, or accounts receivable, with at least 2+ years in a supervisory or managerial role.
• Strong understanding of credit analysis, collections strategies, and AR processes.
• Proven ability to reduce delinquency and improve cash flow.
• Excellent communication, negotiation, and conflict-resolution skills.
• High attention to detail and strong analytical skills.

Responsibilities

• Implement and review the company’s credit and collection policies and procedures.
• Manage and oversee the collection of outstanding debts from clients and customers.
• Communicate with customers regarding their accounts and any overdue payments.
• Manage the end-to-end collections process to ensure timely payment of outstanding invoices.
• Develop and execute collection strategies to reduce delinquency and improve Days Sales Outstanding (DSO).
• Oversee escalations for past-due accounts, including payment plans, account holds, and referrals to external collection agencies or legal counsel, as needed.
• Resolve billing issues, disputes, and short-payments in coordination with internal teams.
• Resolve customer queries and disputes related to invoices.
• Prepare regular reports for leadership on credit exposure, overdue accounts, and collection.
• Negotiate repayment plans with customers when necessary.
• Ensure compliance with local, state, and federal laws regarding collections and credit practices.
• Continuously improve credit and collections processes, tools, and controls.
• Implement best practices and automation to enhance efficiency and scalability.
• Lead, mentor, and develop credit and collections team.
• Other job duties as assigned.

Benefits

• Competitive Compensation including base salary and annual performance bonus.
• Flexible PTO, holidays, and parental leave.
• Generous healthcare benefits, HSA match, 401k match, employer paid life and disability insurance, pet insurance, wellness discounts and much more!

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 251-500 employees