Credit Manager

Werner•Town of Grand Chute, WI

7h•Onsite

About The Position

At Werner, we’re more than an electrical distributor — we’re a community that empowers people to grow, innovate, and truly make a difference. Our culture celebrates individuality, encourages creativity, and values each person’s voice; creating a space where you can be yourself, connect with others, and build a meaningful career. We believe in balance and flexibility, so you can thrive both professionally and personally. Together, we can make an impact and build something exceptional for our customers, families, communities, and each other. The Credit Manager is responsible for leading the organization’s credit function, including credit risk evaluation, customer credit approvals, accounts receivable oversight, and collections strategy. This role manages and develops a team of credit professionals while partnering closely with Sales, Finance, and Operations to support profitable growth, protect cash flow, and mitigate financial risk. Founded in 1948, Werner Electric Supply has grown from a small appliance store in downtown Neenah, WI into an award-winning employer and leading electrical distributor with 12 branch locations in Wisconsin and Upper-Michigan. Headquartered in Appleton, WI, we provide electrical, lighting, network, process, and inventory management solutions for a diverse group of industrial and construction customers. We are a growing, privately-held company with over 450 employees who uphold a family culture built around exceptional customer service. As a recent New North Workplace Excellence Award winner, we’re dedicated to the continuous improvement of our people, products, and services to ensure the long-term success of our employees and customers. Apply today and find out why we’re a “Great Place to Work.”

Requirements

Bachelor’s Degree in accounting, finance, business administration, or related field required and 5-7 years of progressive experience in credit management, credit analysis and accounts receivable.
10 years relevant experience in credit collections in lieu of a degree.
Prior experience managing a credit or finance team is required.
Strong understanding of credit risk management, credit policies, and collections practices
Proven ability to analyze financial statements and customer credit data
Proficiency with ERP systems, credit reporting tools, and Microsoft Excel
Ability to partner cross‑functionally and influence stakeholders at varying levels
Knowledgeable in sales tax regulations, including customer tax status validation, exemption handling, and compliance requirements.

Nice To Haves

Association with NACM (National Association of Credit Management) and WCA (Wisconsin Credit Association) preferred.
CPC (Certified Professional Collector) or CCP (Certified Credit Professional) preferred.

Responsibilities

Owns the Werner Commercial Credit Policy.
Lead the company’s credit granting and monitoring processes, ensuring consistency with established credit policies and risk tolerance
Review and approve customer credit applications, credit limits, and payment terms based on financial analysis and risk assessment
Evaluate customer financial statements, credit reports, and industry data to assess creditworthiness
Monitor credit exposure and identify emerging risk trends; recommend corrective actions to leadership
Ensure compliance with applicable state and federal credit regulations (e.g., FCRA and related requirements)
Provide oversight of accounts receivable aging, collections activities, and dispute resolution
Partner with the Finance team to support accurate forecasting, cash flow management, and bad‑debt reserve analysis
Establish and monitor key performance indicators (KPIs) related to DSO, past‑due accounts, and credit losses
Escalate high‑risk accounts or significant exposure issues to the Vice President of Finance as appropriate
Escalate commercial risk issues to the Vice President of Finance and the Vice President of Sales
Manage, coach, and develop a team of credit analysts and/or credit & collections professionals
Set clear expectations, performance goals, and accountability for the credit team
Provide training and guidance to ensure consistent application of credit policies and procedures
Foster a collaborative, service‑oriented culture that balances customer experience with financial discipline
Collaborate closely with Sales and Operations to align credit decisions with customer strategy and business objectives
Serve as a trusted advisor to leadership on credit‑related risks, trends, and policy recommendations
Prepare and present regular reporting on credit exposure, collections performance, and risk indicators to the Vice President of Finance and other senior leaders
Participate in continuous improvement initiatives related to systems, workflows, and credit processes