Credit Manager

Four Seasons•Seattle, WA

1d•Onsite

About The Position

Four Seasons is powered by its people, a collective of individuals committed to excellence, mutual respect, and creating amazing experiences for guests, residents, and partners through luxury with genuine heart. The company believes in fostering a world-class employee experience and culture, recognizing familiar faces, welcoming new ones, and treating everyone with respect to create lasting impressions. The Four Seasons Hotel Seattle is described as a sleek urban retreat in the Pacific Northwest, surrounded by mountains, waters, and evergreen forests. Located in downtown Seattle, it is near the Seattle Art Museum, Pike Place Market, and Elliott Bay. Guests can explore eclectic neighborhoods, craft breweries, or engage in outdoor activities like hiking Mount Rainier or kayaking on Lake Union, and enjoy local flavors at Goldfinch Tavern. Four Seasons Hotel Seattle is seeking a full-time Credit Manager who is passionate about excellence and enthusiastic about delivering an ultimate service experience. This role is part of a dynamic team focused on providing great service to both internal and external guests. U.S. work authorization is required for this position.

Requirements

At least 2 years of progressive experience in Accounting
Bachelor’s degree in finance or accounting
Excellent written and verbal communication skills
Strong working knowledge back office accounting systems
Excellent emotional intelligence and interpersonal skills
U.S. work authorization is required for this position

Responsibilities

Maintain harmonious and professional relationship with all departments.
Conduct training sessions for the Front Office staff and Catering & Sales staff on credit policies and procedures.
Establish and maintain local credit policies and procedures regarding billing, credit cards, collection, inquiries and check cashing and prepare month-end and year-end reports and reconciliations in accordance with established corporate guidelines.
Ensure all inquiries from guests or credit card companies are handled promptly (same day if possible) and professionally.
Ensure prompt and accurate billing for all accounts and timely collection follow-up.
Maintain credit histories, original approved written requests for credit and other records for regular hotel accounts.
Ensure that the check-in / check-out procedure adequately protects the hotel without burden or delay to the guests of the hotel.
Develop and maintain relationships with regular clients to foster communication and assist in collection.
Prepare and conduct a monthly credit meeting.
File documents and reports.
Manage collection of accounts approved for billing and process upon departure payments and supervise the day-to-day activities of the Accounts Receivable staff and evaluate performance based on the hotel policies.
Recommend improvements in the operation of Accounts Receivable to the Director of Finance.
Review Guest Ledger High Balance Report daily and bring discrepancies to the attention of the Front Office Manager and Director of Finance if not resolved.
Investigate all requests for billing as the final authority over credit approval and individual.
Assist in other areas of the accounting office as needed.
Perform any additional duties as assigned by the Director of Finance or Assistant Director of Finance.