Job Opportunities Credit Desk Specialist

elevators, escalators, & moving walkways for the U.S. • Atlanta, GA

26d

About The Position

Our elevators, escalators, and moving walks safely transport more than two billion of us up and down buildings and across transportation hubs every day. As part of the Schindler team, you’ll discover meaningful work that enhances quality of life for communities, and contribute to making places more accessible, inclusive, and sustainable for all. By joining us, you don’t just become part of our success story; you help shape the future and continue our rich legacy that started back in 1874. Join us as a Credit Desk Specialist

Requirements

• Bachelor’s degree in a Business Discipline is preferred.
• Associate degree with 1-2 years of previously noted experience.
• Minimum 2 years credit and collections, accounting, and/or customer service.
• Working knowledge of Microsoft Word and Excel is required

Nice To Haves

• Account Management experience is preferred.
• Experience using SAP is preferred.

Responsibilities

• Communicates with collection agencies and attorneys with a focus on maintaining updated records for files placed and recovering the overall accounts receivable placed through outbound calls and written communication
• Makes regularly scheduled collection calls on all account balances with outside agencies and attorneys. Meets or exceeds daily required number of contacts
• Maintains a system of follow-up to ensure the collection agencies and attorneys follow through with their promises.
• Enters clear and concise system notes pertaining to all efforts for all assigned accounts so that a collection history is maintained
• Displays a thorough knowledge of service, extras and repair documentation, including billing, insurance certificates, contracts, lien wavers, etc
• Reads and understand contract language and uses this knowledge in negotiations with collection agencies and attorneys as contracts will dictate payment terms and conditions
• Prioritizes multiple and changing responsibilities while being organized and detail oriented with a commitment to superior customer service
• Monitors accounts for potential accounts that will not be recoverable
• Coordinates monthly conference calls with district personnel to review accounts placed with collection agencies and attorneys.
• Meets or exceeds financial targets
• Files and tracks property liens and creates collection files for legal action.
• Resolves all unclaimed property items assigned
• Submit refund request into the system along with verifying the accuracy of the request and completing the final refund steps once the check is received.
• Resolves customer disputes through contract review, negotiation, and escalation.
• Communicates interdepartmentally to achieve financial results.
• Performs other duties as assigned.
• Some travel may be required.

Benefits

• Fully vested 401k match, up to 7% of total eligible compensation.
• Competitive Medical, Dental and Vision Plans - Effective from first day of hire.
• 3 weeks’ vacation which increases with tenure, 7 sick days, 3 floating holidays and 8 Company Observed Holidays.
• Tuition Reimbursement - Eligible after 6 months of service.
• Parental Leave – 100% base pay for 6 consecutive weeks within first year of a child’s birth or adoption.
• A wide range of development opportunities to boost your professional and leadership growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree