Credit & Collections Specialist

Reliable Heating & Air•Kennesaw, GA

About The Position

The Credit and Collections Specialist is responsible for providing customer service regarding credit and collection issues, collection process, account adjustments, and the ability to resolve invoice discrepancies. In addition, the role is responsible for reducing the delinquency for assigned accounts. They must communicate effectively with operations management regarding customer accounts in a timely manner. Notifies customers with overdue accounts, compiles credit information from financial institutions, and helps investigate reason for overdue accounts.

Requirements

High School Diploma or equivalent required.
2 years or more Accounts Receivable and Collection experience required.
1 year or more consumer credit experience; be familiar with personal credit reports and Credit Safe processes.
Basic understanding of leasing programs and residual values
Demonstrated ability to use Microsoft applications, specifically Excel (advanced Excel a plus)
Excellent analytical, problem solving, and research skills.
Ability to perform at high levels in a fast-paced ever-changing work environment.
Strong oral and written communication skills

Nice To Haves

Bachelor’s Degree preferred, or equivalent combination of education, training, and experience
Setting up Lien's and Lien release experience is a plus.

Responsibilities

Make daily collection calls.
Conduct account research and analysis.
Prepare and maintain various reports.
Send statements to customers.
Interact with customers to resolve outstanding issues.
Prepare collection letters, notice of intent to lien, and lien documents as required.
Verify payment history and collection status.
Enlist the efforts of sales managers and senior management when necessary to accelerate the collection process.
Inquire as to problems or delays with payment of delinquent invoices
Reconcile customer A/R accounts as needed.
Maintain and resolve email requests. (waivers, billing issues, short pays, references, etc.)
Work with attorneys on collection issues
Work with Sales Reps daily to evaluate potential consumer’s credit worthiness
Perform other assigned tasks and duties necessary to support the Accounts Receivable Department