Credit & Collections Specialist

Farmer Brothers•Fort Worth, TX

21d•Remote

About The Position

The Credit and Collections Specialist is responsible for performing the daily Credit/Collections functions. Contacts delinquent accounts for payment and prepare related reports.

Requirements

Related degree or equivalent work experience with a High School diploma or GED required.
3+ years of experience working in Business-to-Business Credit and Collections.
Excellent research skills and ability to resolve Chargeback issues.
Operates as a team-oriented problem solver who takes ownership of their work.
Strong knowledge of MS Office, especially Excel.
Excellent verbal and written communication skills.
Personable positive demeanor and the ability to interact with all levels.
Detail-oriented with strong follow-up, time management, multitasking skills while handling frequent interruptions.
Ability to manage high-volume emails & calls. (30 to 40 calls daily and manage 3,000 accounts).
Meets deadlines, follows through on commitments and delivers on promises.
Able to deliver excellent customer service at all levels, externally and Internally.
Strive for continuous improvement.
Generate original, creative ideas to improve processes.
Able to express ideas clearly and logically.
Information Management
Computer Competency
Excellent analytical skills
Collaboration
Self-Starter

Nice To Haves

Previous experience with JD Edwards preferred.
Food Service industry experience is a plus.
Telemarketing and Customer Service experience a plus.

Responsibilities

Apply sound Credit & Collections practices to ensure minimal bad debt exposure.
Maintain aging at acceptable level in line with company objectives.
Lead the collection of all past due accounts for the portfolio assigned by contacting customers to ensure prompt payment of all invoices.
Recommend action on delinquent accounts by analyzing paying practices of customers.
Minimize past due receivables, open chargebacks, bad debt & DSO.
Update sales and management on past-due accounts by providing specific updates for each customer.
Resolve Invoice and Statement issues and ensure all accounts are up to date by reconciling monthly.
Maintain a strong and effective working relationships with sales and the sales operations group for timely resolution of billing issues.
Assist in projects and audits as required.
Maintain accurate customer files and keep track of name and address changes.
Process past-due accounts with an outside collection agency.
Write up accounting adjustments on a daily and monthly basis.
Recommend credit line adjustments by evaluating customer records, purchase activity, and payment history.
Verify accuracy of charges and correct account errors by reviewing purchasing documentation and contacting customers.
Maintain customer confidence by keeping information confidential.
Assess credit worthiness of accounts, process credit applications.
Prepare special aging reports by collecting, analyzing, and summarizing account information and trends.