Credit & Collections Specialist

Resolute Industrial, LLC•Brooklyn Heights, OH

13d•Hybrid

About The Position

The Credit & Collections Specialist is responsible for investigating and assessing credit risks associated with customers and suppliers. This role will provide strategic recommendations for credit applications, payment terms, customer deposits, and credit limits. The Specialist will implement processes to enhance cash flow and minimize receivables, monitor collections of overdue accounts, oversee credit and collection operations, and identify opportunities for continuous improvement. Additionally, the Specialist will manage the collection of outstanding invoices for designated Regions in compliance with company policies, while also supervising cash and credit applications.

Requirements

Associate’s degree preferred; High school diploma or equivalent required.
3-5 years of experience in credit and collections, preferably at a specialist or higher level.
Strong system skills and proficient in collection, analytical, and negotiating abilities. Excellent oral and written communication skills are necessary, along with a solid understanding of commercial credit and collection laws.
Ability to communicate appropriately with customers and determine the right approach for negotiation.
Capacity to work effectively both within a team environment and independently with minimal supervision.
Familiarity with contracts, purchase orders, and related documentation.
Capability to thrive in a fast-paced environment while managing multiple priorities effectively.
Proficient in MS Word, Excel, Outlook, and SharePoint.
Strong verbal and written communication skills for effective interaction via phone, email, and in person.
Willingness to work additional hours during peak seasons or as required by management.
Valid driver’s license with reliable form of transportation.
Ability to successfully pass pre-employment background and drug screenings.

Responsibilities

Manage the collection of overdue credits and invoices, ensuring adherence to company policies to optimize profit margins.
Gather comprehensive credit information for new customers, including credit histories (e.g., D&B reports), banking references, and other relevant data. Engage with credit references to assist in credit assessments.
Collaborate with the Credit & Collections Manager to review customer credit information and recommend appropriate credit limits.
Establish new customer accounts in the INFOR system, ensuring all relevant information is accurately captured.
Notify the Sales Team regarding approved credit limits or provide rationale for declined applications.
Assist in the processing of lien waivers by verifying outstanding balances before execution.
Execute collection activities for assigned regions, including negotiating with overdue accounts, resolving conflicts, expediting payments, and coordinating with collection agencies when necessary.
Develop collection goals aligned with the broader business objectives for designated Regions.
Adhere to established collection processes and proactively reach out to customers with outstanding accounts to secure overdue payments.
Oversee compliance with credit issuance procedures and ensure all necessary approvals are obtained.
Handle daily credit applications and monitor assigned credit limits.
Ensure accuracy of information provided to third-party collections and lien filing partners and make initial recommendations for potential legal collection and lien applications.
Strategically monitor and negotiate payment agreements for overdue accounts, establishing guidelines for final payment demands.
Aim to meet or exceed key performance indicators (KPIs) related to credit and collections.
Safeguard the integrity and confidentiality of customer accounts, relationships, and PCI data at all times.
Provide insights and feedback to enhance all aspects of credit and collections functions and processes.
Assist in setting specific collection objectives and work towards their achievement.
As needed, engage directly with selected clients to resolve receivables delinquencies.
Undertake other projects and tasks as assigned by management.