Credit & Collections Services Specialist

Career finder•Milwaukee, WI

2d•Hybrid

About The Position

WBS, a subsidiary of WEC Energy Group, is seeking a Credit & Collections Services Specialist in our Milwaukee, Wisconsin location. This position offers a flexible hybrid work arrangement with time spent in the Milwaukee office. About Us WEC Energy Group is one of the nation’s largest electric generation and distribution and natural gas delivery holding companies serving 4.7 million customers across the Midwest. We are committed to providing clean, reliable, and affordable energy in an environmentally sustainable manner. Customers are the heart of our business, and we work every day to help grow and support communities where we provide vital energy services. As a Fortune 500 company, we value and develop our employees who are making a difference in a mission that matters. We don’t just offer a job; we provide fulfilling careers where safety and well-being are paramount. Join our team and experience first-hand our commitment to your success. We offer competitive pay and benefits to recognize your hard work and dedication. If you’re talented, energetic and ready for a career with a future, we want you on our team. We are powered by a diverse and inclusive workforce fueled by the pride in what we do. If you're driven by the passion to change lives, this is the place for you.

Requirements

High School Diploma, HSED, or GED
3+ years – Customer Service experience including negotiating with customers and dealing with difficult customer situations
3+ years - Experience performing credit & collections and analyzing customer billing
3+ years - Experience with computer applications including Microsoft office products (i,e; Excel, Word) and customer billing systems

Nice To Haves

Demonstrates leadership skills.
Associates Degree in Business Administration, Finance, Lega/Paralegal, Credit or Accounting.

Responsibilities

Provides efficient operational support ensuring public and employee safety
Receives, prioritizes, logs and dispatches appropriate field personnel
Receives inquiries from multiple workgroups
Assist field personnel in closing out orders
Ensure high level of productivity by effectively receiving and dispatching all types of work to resources under their control
Update or notate basic account information in Open cIS
Answer and make miscellaneous telephone calls
Update various processes & procedures
Update or add field alerts to accounts in Open cIS
Analyzing, disconnecting, and/or scheduling accounts for disconnection and/or legal action
Completing credit related work items
Reviewing confidential customer account information to insure accurate billings
Contacting customers regarding account applications and set up, skip tracing, and other various collection issues; billing theft and fraud, bankruptcy, mortgage foreclosure, and farm rewiring loans. These contacts may be escalated because of the nature of the call (service refusal, denial of medical extension)
This group collaborates with the Customer Communication Center, site operations, bank personnel, county agencies, attorneys, collection agencies and court officials to substantiate account information