Credit Collections Representative

Thompson Tractor • Birmingham, AL

5d • Onsite

About The Position

The Credit Collections Representative will report directly to the Director of Credit and will be responsible for contacting past due customers to follow up on payments for customers’ accounts, assisting customers with payment plans, and assisting in resolving any issues the customer may have with their account. A sense of urgency and high attention to detail are required for this position. The Collections Representative will demonstrate initiative, commitment to teamwork, enthusiasm for customer service, and dedication to finding solutions in an efficient manner.

Requirements

• High school diploma or the equivalent required.
• Experience and demonstrated skill using personal computers including Microsoft Word and Excel and basic typing skills are required for this position.
• Must possess or demonstrate the ability to quickly acquire the following required Skills and Competencies.
• Telephone and Verbal Communication Skills
• Team Player mindset
• Problem Solving Skill
• Written Communication Skills
• Organizational Skills
• Microsoft SharePoint
• Microsoft AX 2012
• Microsoft Word - Basic
• Microsoft Excel - Basic & Intermediate
• Business Communication Skills Training
• OSHA Required Training
• Compliance Training
• Safety Summary
• Ability to speak, kneel, listen, type, and write effectively.
• Ability to grasp, stoop, and reach safely.
• Ability to lift up to 25 lbs.

Nice To Haves

• Prior clerical or administrative experience is desired.
• Prior commercial collection experience is preferred.

Responsibilities

• Assist with incoming calls in the collections area
• Collect payment on past-due invoices
• Take and deliver messages to Credit Department personnel
• Process customer credit card payments
• Assist customers with account issues
• Travel to customer office when needed to discuss account issues
• Travel to Regional Meetings as needed to build internal customer relationships
• Cross-training on other duties within the department (i.e. process credit applications, back up to other collectors)
• Other duties assigned by Management

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED