Credit & Collections Administrator

Busch•Nashua, NH

3d•Onsite

About The Position

Since 1890, Pfeiffer Vacuum has been shaping the vacuum industry with groundbreaking innovations. Every day, over 4,000 employees at 10 production sites and more than twenty sales and service companies worldwide give everything for our customers. With our comprehensive portfolio, we offer solutions for all types of vacuum applications. We are not only driven by highest quality standards, but it is also our vision to be the most sustainable and fastest growing market player in our industry to drive technology for a sustainable future. Apply now and make our success story yours too! Under general direction is responsible for administering credit policies, invoicing, cash posting, collecting receivables, and resolving credit disputes internally and with external customers. Interaction normally takes place with coworkers and other peer groups at various levels of management to resolve credit problems. Assignments are broad in nature and require moderate judgment in problem resolution.

Requirements

Exercise of judgment, discretion, and tact in all business matters and business relationships is required.
Strong interpersonal skills and the ability to maintain clear and cooperative working relationships with co-workers and demonstrate regular attendance and punctuality are essential.
Additional requirements include experience in an administrative position with solid familiarity with databases, spreadsheets, and collection procedures.
Necessary interpersonal skills include being a self-starter, motivated, creative, flexible, self-confident, deadline oriented and able to multi-task.
Employees must follow all quality and safety procedures of the company, including those at customer sites if applicable, and must abide by the corporate Code of Conduct in all situations.
Requirements include knowledge of Microsoft Office as well as general business background working with computers and office equipment (copiers, etc.) and accurately performing data entry.
Strong organizational and creative problem-solving skills as well as professional communication skills are required.
Ability to work under strict reporting deadlines in a team-oriented group environment is necessary.
High degree of self-motivation and detail orientation is required.
Excellent verbal and written communication skills in English is essential.
Valid driver’s license is required
The person in this position must be able to perform basic mathematical computations including percentages, discounts, and other common calculations.
This position must analyze and resolve customers’ accounts on an ongoing basis, including issues such as credit problems, insufficient or unidentified payments, etc.
Excellent organizational skills, follow up abilities, and tactful communication on sensitive financial situations is required.
Must be able to solve both practical and complex problems and deal with a variety of factors in situations where only limited standardization exists.
High School Diploma required; some college preferred or at least 3-5 years of related Accounts Receivable experience.

Nice To Haves

Preferred requirements for the Team Lead include an Associate’s degree in an Accounting specialty and 4-6 years of progressive experience in Accounting roles.
Demonstrated competence in the use of database and spreadsheets is required.
Experience with Microsoft Office is required, as well as excellent verbal and written communication skills.

Responsibilities

Establishes new accounts per credit policies and administers existing accounts. This includes obtaining tax certificates and using on-line tools for validating customer information.
Uses various sources of credit information to examine potential new accounts and changes to existing accounts. Makes recommendations to management of customers’ credit worthiness and suggested limits.
Administers agreed upon settlements, partial payments, extensions, and write-offs.
Maintains records for credit department on incoming cash and prepares related journal entries from information provided.
Researches and resolves invoicing, payment, and/or credit disputes.
Posts customer payments by recording direct deposit, checks, and credit card transactions.
Performs daily customer invoicing per Customer Master parameters.
Administers a program of calling customers to collect monies owed. May make adjustments to customer claims where necessary and refers issues to the Manager or to a collection agency for resolution.
Maintain files and documentation thoroughly and accurately, in accordance with company policy and generally accepted accounting practices.
Prepares and distributes Month End reports (AR Aging, DSO, Collections Status, GL Reconciliation, Customer Deposits, etc.) as well as Intercompany Reconciliations.
Assists Accounting Manager and Corporate Controller as necessary.
Engages in critical and confidential aspects of accounting.
Sort and distribute incoming mail.