Collections Administrator

Gold Rush Distribution•San Ramon, CA

2d•Hybrid

About The Position

We are seeking a reliable and detail-oriented Collections Administrator to support our accounts receivable and payment collection efforts. This role is responsible for managing customer accounts, processing payments, following up on past due balances, and maintaining accurate financial records. The ideal candidate is organized, professional on the phone, and comfortable handling sensitive financial conversations with customers. This position may be fully remote or hybrid, depending on candidate location and business needs.

Requirements

1 to 3 years of experience in collections, accounts receivable, or a related administrative role
Strong communication skills, especially over the phone
Ability to handle difficult conversations calmly and professionally
High level of accuracy and attention to detail
Comfortable working with accounting or ERP systems and basic office software
Strong organizational and time management skills
Ability to work independently in a remote or hybrid environment

Nice To Haves

Experience with high volume collections
Familiarity with payment processing platforms
Prior experience working in a remote role

Responsibilities

Manage and monitor assigned customer accounts for timely payment
Perform outbound and inbound collections calls in a professional and respectful manner
Apply payments accurately and resolve discrepancies or unapplied balances
Send statements, reminders, and follow up communications regarding past due accounts
Work with internal teams to research billing issues and resolve account disputes
Maintain detailed and accurate records of collection activity and payment history
Escalate delinquent accounts as appropriate according to company policy
Assist with month end accounts receivable reporting as needed
Maintain confidentiality of customer and financial information at all times