Credit Clerk II - Corporate (Las Vegas)

Caesars Entertainment•Las Vegas, NV

About The Position

WE ARE CAESARS At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them Our Mission: “Create the Extraordinary” Our Vision: “We create spectacular worlds that immerse, inspire and connect you. We don’t perform magic; we create it with excellence.” Our Values: “Blaze the Trail, Together We Win, All-In on Service” Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in. JOB SUMMARY We are currently seeking candidates for a Clerk II position on our Credit team, located in Las Vegas, Nevada. The Credit department provides three essential services: (1) processing casino credit applications providing standard or express/preferred service levels (2) conduct credit worthiness research to support credit approval/decline decisions (3) communicate with internal property or casino patrons requesting information concerning credit applications HOW YOU WILL CREATE THE EXTRAORDINARY Credit application processing – collect consumer credit, bank, gaming credit reports, gaming activity and other information as needed to prepare a patron credit file to be used for credit worthiness evaluations. Enters and adjusts the following information in the Casino Management System: Update customer CMS accounts to include: Personal information Bank information Consumer credit information Central Credit information Message screen - Pre-approval comments Scan credit documents into optical storage system Handles internal and external inquiries for casino credit information Manage credit office operations – manage day-to-day operations productivity and performance against customer service level agreements, employee scheduling, new hire training, employee performance feedback, etc. Supervise credit application processing by credit clerks – including collecting consumer credit, bank, gaming credit reports, gaming activity and other information as needed to prepare a patron credit file. Updating credit information in customer CMS accounts. Scanning credit documents into optical storage system Credit application evaluation – perform credit application evaluations, review consumer credit, bank, gaming credit research and other information as needed to determine credit worthiness and support the approval/denial decision. Enters and adjusts the following information in the Casino Management System: Make customer credit information entries and pre-approval message entries in the casino management system. Team development – develop a cohesive credit team, maintain moral during periods of change, promote employee engagement and programs to improve job satisfaction Enhance customer service – develop the credit team to be customer service driven to achieve speed and quality of service goals Implement continuous improvement – implement processes that optimize productivity, maintain consistent speed of service and minimize external service fees Handles internal and external inquiries for casino credit information Other duties are assigned as required.

Requirements

High School Diploma required
Must be able to obtain and maintain any required gaming licenses (if applicable).
Knowledge of Property and Company operations and casino systems; Caesars experience preferred
Convey an upbeat and positive attitude on the phone while talking to internal clients and external customers in adverse situations
Proficient with Microsoft Word, Excel, and able to learn new Casino Database programs as required
Ability to manage numerous projects simultaneously at various stages of completion
Able to comfortably communicate with internal and external customers
Self-motivated and resourceful, with the proven ability to multi-task and operate successfully under tight deadlines and time pressures
Enjoys a fast pace, dynamic, challenging and team-oriented work environment
Must be able to qualify for a gaming license in multiple jurisdictions the credit department supports
Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business
Must be able to sit for extended periods of time

Nice To Haves

Casino industry experience preferred.

Responsibilities

Credit application processing – collect consumer credit, bank, gaming credit reports, gaming activity and other information as needed to prepare a patron credit file to be used for credit worthiness evaluations.
Enters and adjusts the following information in the Casino Management System:
Update customer CMS accounts to include: Personal information Bank information Consumer credit information Central Credit information Message screen - Pre-approval comments
Scan credit documents into optical storage system
Handles internal and external inquiries for casino credit information
Manage credit office operations – manage day-to-day operations productivity and performance against customer service level agreements, employee scheduling, new hire training, employee performance feedback, etc.
Supervise credit application processing by credit clerks – including collecting consumer credit, bank, gaming credit reports, gaming activity and other information as needed to prepare a patron credit file.
Updating credit information in customer CMS accounts.
Scanning credit documents into optical storage system
Credit application evaluation – perform credit application evaluations, review consumer credit, bank, gaming credit research and other information as needed to determine credit worthiness and support the approval/denial decision.
Enters and adjusts the following information in the Casino Management System:
Make customer credit information entries and pre-approval message entries in the casino management system.
Team development – develop a cohesive credit team, maintain moral during periods of change, promote employee engagement and programs to improve job satisfaction
Enhance customer service – develop the credit team to be customer service driven to achieve speed and quality of service goals
Implement continuous improvement – implement processes that optimize productivity, maintain consistent speed of service and minimize external service fees
Handles internal and external inquiries for casino credit information
Other duties are assigned as required.