Credit Card Implementation Strategist

First Horizon Corp. • Nashville, TN

58d • Onsite

About The Position

The Credit Card Implementation Strategist at First Horizon Bank is a key operations and strategy resource responsible for advancing the effectiveness of our credit card products and services. Working directly with Credit Card Product Managers, this position will drive operational excellence by executing product initiatives, resolving escalated issues, and identifying process enhancements that improve our clients' experience. As a highly collaborative associate, this position will manage operational relationships with internal and external partners, advocate for client and associate needs, and enable data-driven decision-making to meet business and client goals.

Requirements

• Bachelor's degree in Business, Finance, Project Management, or a related field. Equivalent work experience considered.
• 3-5 years of relevant experience in card product operations, implementations, project management, or product support within financial services.
• Strong understanding of card banking products, payment channels, and regulatory/compliance frameworks.
• Demonstrated ability to use data to substantiate arguments, prioritize issues, report KPIs, and measure outcomes.
• Exceptional analytical, problem-solving, and organizational skills with an ability to manage multiple concurrent projects and initiatives.
• High levels of initiative, sound judgment, and demonstrated tact in communication and conflict resolution.
• Ability to work independently and credibly across cross-functional teams, effectively engaging with associates at all levels and external partners.
• Proficiency with project management tools, data analysis applications, and Microsoft Office

Responsibilities

• Provide daily and operational support to Credit Card Product Managers through coordinating implementations, tracking project milestones, delivering status updates, and resolving client-impacting issues.
• Drive operational relationships with internal associates and external partners, ensuring commitments are met and projects are delivered within scope, on time, and with a focus on client experience.
• Identify process friction points for associates and clients, build compelling business cases, define requirements, and advocate for enhancements that elevate credit card product performance and client satisfaction.
• Serve as a hands-on analyst, utilizing data to ground recommendations, measuring KPIs, develop financial justifications, and support the prioritization of cross-functional improvement projects.
• Articulate client feedback and voice of the client insights to business teams, influencing project alignment and prioritization.
• Lead and support the rollout, testing, and ongoing management of new credit card products, features, and compliance-driven changes.
• Resolve escalations in partnership with technology, operations, and product teams, employing root cause analysis and driving to sustainable solutions.
• Develop and refine metrics and control systems to assess product operations, trends, and quality, ensuring risks are proactively identified and mitigated
• Maintain documentation, contribute to training for associates, and facilitate knowledge sharing across relevant teams.

Benefits

• Medical with wellness incentives, dental, and vision
• HSA with company match
• Maternity and parental leave
• Tuition reimbursement
• Mentor program
• 401(k) with 6% match
• More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Credit Intermediation and Related Activities
• Number of Employees: 5,001-10,000 employees