Credit Balance Specialist-Remote

Mayo Clinic • Rochester, MN

19h • Remote

About The Position

The Credit Balance Specialist is responsible for facilitating the resolution of insurance and patient credit balances to enable patient satisfaction and compliance with federal or state regulations. This role requires strong problem-solving skills, attention to detail, and research in the patient accounting system to achieve credit resolution. Root cause analysis and trending will be performed to identify reoccurring issues generating credits. The credit specialist will partner with other areas of the revenue cycle to communicate issues causing credits, and potential remediation steps to prevent them from occurring in the future. This role will require adherence to quality assurance metrics, as well as productivity standards to enable credit resolution metrics are met.

Requirements

• High School Diploma or GED required.
• Ability to read and communicate effectively in English Basic.
• Computer/keyboarding skills, intermediate mathematic competency.
• Good written and verbal communication skills.
• Knowledge of proper phone etiquette and phone handling skills.
• Must maintain regular and acceptable attendance; may be required to work weekend, holiday or OT hours.

Nice To Haves

• 2-years relevant experience in credit resolution preferred.
• Previous Healthcare experience preferred.
• Healthcare Financial Management Association (HFMA) Certification Preferred.
• Knowledge of and experience with Epic is preferred.
• General knowledge of medical billing procedures and collections processes preferred.
• Experienced and knowledgeable in state and federal credit submission guidelines preferred.
• General knowledge of healthcare terminology preferred
• Knowledge of contracted payers preferred.
• CPAT and/or CCAT.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED