Credit and Collections Specialist

YETI Coolers•Austin, TX

34d

About The Position

At YETI, we believe that time spent outdoors matters more than ever and our gear can make that time extraordinary. When you work here, you’ll have the opportunity to create exceptional, meaningful work and problem solve with innovative team members by your side. Together, you’ll help our customers get the high-quality gear they need to make the most of their adventures. We are BUILT FOR THE WILD™. The Credit and Collections Specialist role is an integral piece of the sales process, responsible for managing the following for assigned portfolio: credit approval process, monitoring customer accounts, and ensuring timely collection of outstanding receivables. This role plays a key part in maintaining healthy cash flow and minimizing financial risk for the organization. You are proficient in problem solving and prioritizing activities that have the greatest impact in a fast paced , ever-changing environment. You are committed to following departmental policy while still providing a world class customer experience. Proactively contact customers regarding overdue accounts via phone, email, and written correspondence. Resolve billing disputes and negotiate payment arrangements. Maintain accurate records of collection activities and customer communications. Collaborate with sales, customer service, and finance teams to resolve account issues. Prepare aging reports and provide regular updates to management on collection status. Recommend accounts for escalation, legal action, or write-off when necessary. Ensure compliance with company policies and applicable laws and regulations. Periodically perform audit of billing processes for assigned portfolio by comparing YETI open receivables to customer open payables and collect on past due items: Reconcile and resolve billing gaps discovered in audit process Ensure that accounts in assigned portfolio pay within assigned payment terms Make outbound collections calls (or emails) for customers with past due balances Work with AR Specialist to ensure that payments are applied correctly and in timely manner: Reconcile any discounts, credits, rebates, allowances, and resolve any disputes Monitor A/R Collection Hold Dashboard for assigned portfolio

Requirements

Bachelor’s degree preferred or equivalent experience in B2B collections, customer service, dispute resolution or account management experience preferred
Strong Excel skills and experience in Microsoft Office
Analytical mindset, ability to research and identify , design, and implement process improvements
Strong attention to detail, organization, and prioritization
Able to handle changing priorities and use good judgement in stressful situations
Comfortable communicating to accounts as often as needed to achieve goals
Self-starter, ability to stay positive under pressure
Able to work in an ambiguous, fast-paced environment

Nice To Haves

SAP experience prefer red

Responsibilities

Proactively contact customers regarding overdue accounts via phone, email, and written correspondence.
Resolve billing disputes and negotiate payment arrangements.
Maintain accurate records of collection activities and customer communications.
Collaborate with sales, customer service, and finance teams to resolve account issues.
Prepare aging reports and provide regular updates to management on collection status.
Recommend accounts for escalation, legal action, or write-off when necessary.
Ensure compliance with company policies and applicable laws and regulations.
Periodically perform audit of billing processes for assigned portfolio by comparing YETI open receivables to customer open payables and collect on past due items: Reconcile and resolve billing gaps discovered in audit process
Ensure that accounts in assigned portfolio pay within assigned payment terms
Make outbound collections calls (or emails) for customers with past due balances
Work with AR Specialist to ensure that payments are applied correctly and in timely manner: Reconcile any discounts, credits, rebates, allowances, and resolve any disputes
Monitor A/R Collection Hold Dashboard for assigned portfolio