Credit and Collections Specialist

Rogers Group • Nashville, TN

5h

About The Position

Rogers Group, Inc., headquartered in Nashville, is a privately held aggregates and asphalt highway construction company operating in 13 states with over 3,500 employees. RGI, established in 1908, has the distinction of being recognized as the largest privately held aggregate producer in the United States. Rogers Group is currently seeking an individual for the Credit and Collection Specialist position in our Tullahoma, TN office reporting to the Manager of Credit and Collections. The successful candidate will be responsible for handling the collections process including inbound/outbound calls of customers, application of payments accurately and timely, and researching and resolving customer related requests and issues.

Requirements

• Associates / Bachelor’s degree in Finance, Accounting or related field.
• Thorough knowledge of Billing and Collections policies, practices and procedures.
• Account Reconciliation – 1 year (required).
• Proficiency in Microsoft Office including Excel and Word.
• Candidates possessing 5+ years of collections experience, a high school diploma and meet other qualifications listed, may be considered.

Nice To Haves

• Experience with Construction Lien and Payment Bond lien waiver procedures a plus.

Responsibilities

• Responsible for managing the collection and correspondence efforts for designated accounts.
• Send reminders to accounts currently due, make systematic collection follow-ups on past due accounts, and make notation in AR system on any significant customer comments, agreement and updates.
• Accountable for reducing delinquency for assigned accounts.
• Process customer payments accurately and timely, process customer refunds, review account adjustments, resolve client discrepancies and short payments, small balance write off, and customer reconciliations.
• Monitor and enforce payment plans agreed to by delinquent customers.
• Promptly bring any potential problem accounts to manager attention.
• Maintain contact with internal customers to address any customer payment issues.
• Reconcile customer accounts and resolve customer issues.
• Pull copies of invoices, statements, credit or debit memos, and request and provide proof of delivery, as required by the customer.
• Identify payment discrepancies and initiate dispute resolution process to facilitate rapid collection.
• Recommend holding orders, putting account on COD status, or refer to attorneys for accounts that are more than 30 days past due and has no definite payment plan in place.
• Manage COD accounts daily involving close coordination with delivery personnel and immediate notification of product cost to customer.
• Research customer inquiries/requests for lien waivers and prepare necessary legal documentation.
• Monthly preparation and mailing of Intent to Lien documentation.
• Prepare and organize daily receipt of invoices and acknowledgements.
• Perform other assigned tasks and duties necessary to support the Accounts Receivable and Credit & Collection Department.
• Enlist the efforts of the credit manager, sales and senior management when necessary to accelerate the collection process.
• Must communicate & follow up effectively with credit manager and sales department regarding customer accounts on a timely basis.
• Establish and maintain effective and cooperative working relationships with customers and sales.
• Meet defined department goals and activity metrics.

Benefits

• Medical, Dental, Vision Insurance plus Health Savings Account with annual company contribution.
• Company provided Group Life and Accidental Death & Dismemberment insurance.
• Retirement 401(k) with company contribution and match at one year of service.
• Company provided Short- and Long-Term Disability.
• Paid Holiday’s including Christmas shutdown between Christmas and New Years Day.
• Paid vacation available after 180-day probationary period and accrued based on years of service.
• Annual performance-based merit increases.
• Career growth/advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree