Credit and Collections Specialist

Controlled Combustion•New York, NY

8d•Onsite

About The Position

Come join the best heating service company in the NYC area! Controlled Combustion is a diverse and stable 40-year-old full service commercial heating company comprised of over 150 employees is looking to add Credit & Collections Specialist to its team. The company is seeking candidates that are looking for a workplace in which to grow and prosper. In this role you'll be interacting with our customers daily by phone and email providing superior service related to current status of accounts, payments and other concerns. In addition, you will be collecting on our client accounts using your commercial collection skills to make sure the process runs smoothly for the client and us. The ideal candidate will be detail-oriented, target driven, team player, experienced in dealing in all collections aspects while still being professional and maintaining a customer service approach.

Requirements

High School Diploma (or equivalent) required, Associate's or Bachelor's degree preferred.
Minimum of 3 years’ business to business collections experience.
Excellent verbal and written communication skills
Strong attention to detail and superior time management skills.
Strong analytical and problem-solving ability to provide solutions with limited direction.
Patience and ability to manage stress.
Working knowledge of MS Office and databases.

Nice To Haves

Experience with any of the following software / platforms is a bonus: Maximo
Data Basics
Compliance Depot
Ariba
Ops Merchant
Paymode - X
Vendor Cafe
Nexus Systems Capsi Development
Coupa
Credit Reports
ARM Solutions
Microsoft Office: 1 year (Preferred)
Customer service: 1 year (Preferred)
Collection Management: 5 year (Preferred)

Responsibilities

Contact customer by phone/email to finalize collection of outstanding debts.
Utilize judgment to analyze the customers’ ability to pay and establish a repayment plan.
Monitor outstanding balance against set credit limit and escalate when the limit is exceeded.
Maintain accurate records and notes.
Respond to daily account queries and inbound calls and settle customer disputes.
Reprinting of invoices and statements if required by the customer for the processing of payments.
Identifying areas of opportunity for optimizing results and improving customer satisfaction.
Consistent customers follow up.