Credit and Collections Specialist

Red Bull•Denver, CO

13d•$41,600 - $62,400

About The Position

The Collections Specialist is responsible for a wide range of collections and customer service activities for an assigned customer portfolio. Key duties include ensuring the timely recovery of outstanding payments, performing account reconciliations, coordinating the resolution of disputes, meeting RBDC DSO and overdue accounts receivable targets, and providing support to field teams.

Requirements

Associate degree, or at least four years of industry-related collections experience
Accounts receivable experience preferred
Strong understanding of payment options, invoicing, and accounts receivable reporting processes
Excellent communication skills
Ability to analyze customer aging reports to minimize delinquencies and identify risk
Proficient in computer use, including Excel, Word, and PowerPoint
Well-organized and self-directed, requiring minimal supervision
Demonstrates leadership potential
Advanced problem-solving skills
Experience in customer relations or customer service functions
Proven track record in collections, including negotiations and other methods to secure payment

Nice To Haves

Experience with the HighRadius collection tool is preferred.
Experience with SAP S/4HANA is preferred.

Responsibilities

Maintain an accurate and up-to-date accounts receivable aging report for all customers.
Reconcile monthly customer statements and credit memos.
Identify all accounts with credit risk on a daily basis and pursue aggressive collection efforts as appropriate.
Regularly contact customers to follow up on account status and past-due balances, and document all communications.
Record all customer promises to pay.
Understand and use established escalation channels.
Identify and record bad debt and uncollectible amounts for management review.
Ensure statements are sent to all customers with payment terms, using their preferred delivery method and schedule.
Provide invoices to customers as required or upon request.
Maintain up-to-date customer contact records.
Identify and report billing issues that are not compliant with requirements and may delay payment.
Provide call center support during peak periods.