Credit and Collections Specialist II (65928)

Tireco, Inc•Jacksonville, FL

8d•$25 - $27

About The Position

JOB TITLE: Credit and Collections Specialist II - Jacksonville, FL TEAM MEMBER PERKS Along with a competitive paycheck, you will also get to enjoy a full suite of benefits including: Sick Time - 5 days Vacation Time - Earn up to 2-weeks on your first year of employment Paid and Floating Holidays Premium FREE Medical and Dental coverage options Vision Insurance 401(k) with company matching Life Insurance Discounts on Tires and Wheels Opportunity for advancement WE WANT TO HEAR FROM YOU IF YOU Pride yourself in providing excellent customer service Have proven time management mastery Have the ability to work independently and in a team Pride yourself on solving problems efficiently

Requirements

3+ years’ experience in Accounts Receivable, credit function and customer service orientated role or a similar or related position
Excel, VLOOKUP, Word, MS Office, Outlook, Gmail, Teams, Twist
Experience in corporate collections and interaction with a large customer base
Experience in a high-volume call center

Nice To Haves

Preferred industry experience; tire/wheels, auto parts, manufacturing, distribution
Knowledge in NetSuite a plus

Responsibilities

Monitors Soft Hold Orders. Ensures items are addressed within a reasonable timeframe
Ability to analyze, and make quick judgement call, in the best interest of the company, while maintain the relationship with the customer
Communicates release delays and non-release with Whse/Sales Rep within reasonable timeframe
Addresses cause of hold and resolution with Specialist I; avoid recurrences of soft hold
Generates and monitors aging weekly, identify, address and resolve: Slow Payers - change in payment trend/Red Flags Accounts rolling over into 30 (+) days past due status Accounts approaching Credit Line Accounts in need of reconciliation; confirm resolution is completed timely Payment plan and special arrangements are on track
Prioritizes accounts that need resolution with Specialist I
Proactively identifies, reviews, and discusses concern accounts with management
Clearly documents all internal and external communication in NetSuite, weekly summary, and detailed aging report / monitor same with Specialist I
Clear and professional verbal/written communication towards collection efforts
Collection calls are made with intent to keep and improve customer relations
Provides excellent customer service to internal team members and external customers, always
Responds to incoming calls, emails, MS Teams, and Twist from internal Team Members and external customers timely and professionally
Monitors Statement Processing
Prepares file for accounts assigned to third party collection agency, monitor balance until paid or file closed by agency
Training and development of new Team Members
Schedules and communicates coverage
Performs variety of other task and special projects as assigned