Credit and Collections Specialist I (65927)

Tireco, Inc•Jacksonville, FL

11d•$23 - $25

About The Position

JOB TITLE: Credit and Collections Specialist I - Jacksonville, FL TEAM MEMBER PERKS Along with a competitive paycheck, you will also get to enjoy a full suite of benefits including: Sick Time - 5 days Vacation Time - Earn up to 2-weeks on your first year of employment Paid and Floating Holidays Premium FREE Medical and Dental coverage options Vision Insurance 401(k) with company matching Life Insurance Discounts on Tires and Wheels Opportunity for advancement WE WANT TO HEAR FROM YOU IF YOU Pride yourself in providing excellent customer service Have proven time management mastery Have the ability to work independently and in a team Pride yourself on solving problems efficiently ESSENTIAL RESPONSIBILITES: Review weekly aging, identify the following: COD accounts in need of payment and/or reconciliation Terms accounts in need of payment and/or reconciliation Accounts rolling into 30 + past due. Slow payers – change in payment trend/red flags Payment plan and special arrangements are paid timely and brought to attention if in default Complete account reconciliation in timely manner Discuss and review concern accounts with Specialist II Assist with monitoring Soft Hold Orders. Ensure items are addressed within a reasonable timeframe Ability to analyze, and make quick judgement call, in the best interest of the company, while maintain the relationship with the customer Communicate delays and non-release with Whse/Sales Rep within reasonable timeframe Address cause of hold and action plan for resolution; to avoid recurrences Clearly document all internal and external communication in NetSuite, weekly summary, and detailed aging report Verbal and written communication with customers and sales reps regarding overdue balances and account status is clear and professional Collection calls are made with intent to keep and improve customer relations Provide excellent customer service to internal team members and external customers, always Respond to incoming calls, emails, MS Teams, and Twist from internal Team Members and external customers timely and professionally Generate Statements Processes request for invoice copies, statements, refund, signed proof of delivery, timely Assist with variety of other task and special projects as assigned

Requirements

1 - 2 years’ experience in Accounts Receivable, credit function and customer service orientated role or a similar or related position
Excel, VLOOKUP, Word, MS Office, Outlook, Gmail, Teams, Twist
Experience in corporate collections and interaction with a large customer base
Experience in a high-volume call center

Nice To Haves

Preferred industry experience; tire/wheels, auto parts, manufacturing, distribution
Knowledge in NetSuite a plus

Responsibilities

Review weekly aging, identify the following: COD accounts in need of payment and/or reconciliation
Terms accounts in need of payment and/or reconciliation
Accounts rolling into 30 + past due.
Slow payers – change in payment trend/red flags
Payment plan and special arrangements are paid timely and brought to attention if in default
Complete account reconciliation in timely manner
Discuss and review concern accounts with Specialist II
Assist with monitoring Soft Hold Orders.
Ensure items are addressed within a reasonable timeframe
Ability to analyze, and make quick judgement call, in the best interest of the company, while maintain the relationship with the customer
Communicate delays and non-release with Whse/Sales Rep within reasonable timeframe
Address cause of hold and action plan for resolution; to avoid recurrences
Clearly document all internal and external communication in NetSuite, weekly summary, and detailed aging report
Verbal and written communication with customers and sales reps regarding overdue balances and account status is clear and professional
Collection calls are made with intent to keep and improve customer relations
Provide excellent customer service to internal team members and external customers, always
Respond to incoming calls, emails, MS Teams, and Twist from internal Team Members and external customers timely and professionally
Generate Statements Processes request for invoice copies, statements, refund, signed proof of delivery, timely
Assist with variety of other task and special projects as assigned