Credit and Collections Analyst I

BOLD•Guaynabo, PR

About The Position

We are looking for a Credit & Collections Analyst I to support the effective management of customer accounts and ensure timely collection of outstanding balances. In this role, you’ll help maintain healthy cash flow while building strong relationships with internal partners and external customers. You’ll be detail-oriented, organized, and comfortable communicating with customers to resolve payment issues in a professional and solutions-focused way. ABOUT THIS TEAM This position works within the Accounting team at BOLD. The Accounting team partners closely with Sales, Customer Service, and other cross-functional groups to support the company’s financial health and operational efficiency. The Collections function plays a key role in balancing strong customer relationships with effective risk management, ensuring processes are followed while meeting cash flow and DSO goals. This position is based in San Juan, Puerto Rico.

Requirements

Bachelor’s degree in Business Administration, Accounting, Finance, or equivalent business experience
1–2 years of experience in Collections or a similar customer-facing role
Strong communication and negotiation skills
Ability to manage multiple priorities in a high-volume, fast-paced environment
High attention to detail with strong organizational skills
Proficiency in Microsoft Excel, Word, and Outlook
Ability to quickly learn and adapt to new systems and tools

Nice To Haves

Experience working in an entrepreneurial or high-growth environment
Comfort collaborating cross-functionally with Sales and Customer Service teams
Ability to present or summarize key account and collections data for leadership
A proactive, problem-solving mindset with an interest in improving processes

Responsibilities

Manage and oversee the collections process for an assigned portfolio of customers
Contact customers via phone and email to ensure payments are received within agreed terms
Issue standard payment reminders and follow up on overdue balances
Monitor accounts to identify outstanding debts and escalating risk
Partner with Sales and Customer Service to resolve billing issues while maintaining positive client relationships
Ensure payment arrangements, correspondence, and pre-legal actions follow documented credit and collections procedures
Provide regular status updates and reporting on outstanding accounts, cash collections, and DSO performance

Benefits

Outstanding Compensation
Competitive salary
Bi-annual bonus
401(k) plan with match
Equity in company
Flexible spending accounts (health, dependent care)
Internet and home office reimbursement
In-office catered breakfast and lunches
100% Full Health Benefits
Medical, dental, and vision (optional plans for your family)
Life & long-term disability insurance (optional)
Mental health support and resources
Wellness reimbursement (gym, health apps, etc.)
Pet Insurance (optional)
Flexible time away
Flexible PTO
Sick time policy
Observed holidays
Certain group health plans are required to disclose on a public website information regarding in-network provider rates and historical out-of-network allowed amounts and billed charges for covered items and services in two separate machine-readable files (MRFs). The MRFs for the Triple S Salud medical benefit plans are linked below as of July 1, 2022: https://salud.grupotriples.com/en/transparency-in-coverage-machine-readable-files/
ELIGIBILITY LOCATION This position is open to residents of Puerto Rico and US citizens willing to relocate to Puerto Rico.