Bauer Hockey / Cascade Maverik: Credit Analyst

Bauer Hockey/ Cascade Maverik Lacrosse•Exeter, NH

34d•Hybrid

About The Position

The Credit Analyst contacts customers to address outstanding accounts receivable, creates cash forecasts, analyzes customer financial standing, manages orders, resolves disputes, and makes recommendations to mitigate risk for Accounts Receivable. This role develops strong relationships with internal & external customers; it addresses outstanding accounts effectively, securing prompt payment from customers while employing commercial sensitivity, business acumen, and good judgement. It also ensures procedures and internal controls are followed in compliance with corporate initiatives. This role reports to the Credit Supervisor and sits in our Exeter, NH office. The team works 3 days a week onsite, and 2 days a week from home.

Requirements

Bachelor's degree in accounting, finance, business, or related field
Minimum 1-2 years of experience in credit and collections (or equivalent experience).
Strong written/verbal communication skills.
Ability to interpret accounting principles of customer financial statements.
Intermediate analytical and financial aptitude skills in risk assessment.
Expert PC skills, including advanced level knowledge of Excel; SAP experience preferred.
Understanding of corporate department functions, systems, processes and policies.
Experience resolving complex problems where analyses of situations or data require an in-depth evaluation of various factors in imaginative and practical ways.
Excellent interpersonal skills and ability to effectively communicate at all levels of the organization.
Ability to thrive independently, prioritize work and support changing needs of a dynamic environment.
Results driven and detail orientated.
Demonstrated customer service skills and commitment to quality excellence.
Ability to work in a fast-paced, dynamic environment and adjust quickly to changing priorities or business needs.

Responsibilities

Manage accounts across multiple company codes and lines of business. Interact with customers during ongoing development of credit and financial history. The customer base has significant impact on the success of PAA.
Analyze customer financial status, market conditions, and payment history to assess risk and make credit recommendations.
Provide financial order management support to Supply Chain and Sales personnel to control credit exposure, effect timely payment and minimize risk of customer disputes.
Proactively provide financial guidance in review of order backlog to control credit exposure. Manage credit hold status in SAP and recommend credit hold on product when applicable. Promptly notify appropriate team(s) of any customer disputes and/or collection issue preventing timely release of order and pursue issue to resolution.
Recommend and implement credit extensions/revocations, and/or legal action where necessary.
Evaluate the need for financial statements and security instruments on customers; facilitate obtaining and monitoring their effectiveness.
Review Sales forecast to proactively identify potential credit issues.
Deliver bi-weekly cash forecast requiring analysis of customer payment trends and customer feedback.
Conduct collection calls and written communication to collect accounts receivable.
Handle customer disputes to resolution and document root causes. Resolve billing discrepancies in a timely manner to increase cash flow and minimize accounts receivable delinquency.
Negotiate payment plans, manage special credit arrangements and deviations from standard terms of payment.
Review and make recommendations regarding bad debt or write-offs.
Maintain accurate credit and collection files according to internal controls/policy. Maintain electronic collection notes for each customer account.