Credit Administrator

Hajoca•Phoenix, AZ

About The Position

Are you passionate about customer service? Are you detail oriented and mathematically inclined? Are you careful and discreet when handling sensitive information? If so, then we’d like you to join our dedicated team as a Credit Administrator. About the Role: You will: Handle all aspects of the credit and collections process for an assigned base of accounts. Foster and cultivate strong relationships with both internal and external customers to support their needs and improve satisfaction. Prepare credit approval packages for submitted applications, annual review, job accounts and credit line increases. Understand and interpret credit bureau reports and business credit reports. Promptly respond to reference requests on existing customers. Assist in the credit analysis and credit approval process. Assist in collateral issues. Maintain precise and up-to-date credit and collection files to support compliance and operational efficiency. Keep detailed electronic notes for each customer interaction, ensuring comprehensive tracking of communication and follow-up actions. Participate in team-based initiatives within the Credit Department, fostering effective communication and cooperation to achieve shared goals. Review and approve credit lines and job accounts up to $10,000, assessing risk and creditworthiness as part of the decision-making process. Review over credit limit reports to begin analysis of customers requiring credit line increases. Communicate with Profit Center Managers to understand PC exposure in relation to increased customer activity. Conduct collection calls on overdue accounts to manage and reduce the aging portfolio effectively as needed. Reconcile customer statements/billings and provide invoice documents to customers as requested. Accurately process refunds of credit balances. Successfully complete required safety and compliance training programs as assigned. Perform other reasonably related duties as assigned by immediate supervisor and other management as required.

Requirements

1 or more years of experience in customer service
Be able to achieve and maintain an understanding of the credit laws utilized to collect Accounts Receivable i.e. lien laws, payment bonds, Miller Act, Little Miller Acts, promissory notes, letters of credit, joint checks.
Be results oriented; focused on attaining goals and objectives.
Effectively use Microsoft Office software to communicate via email, to review reports and documents.
Demonstrate outstanding customer service and interpersonal communication skills.
Possess strong written and verbal communication skills.
Possess a high level of accuracy and attention to detail.
Be able to handle sensitive information with confidentiality.
Be able to build and maintain a positive working relationship with customers, vendors, and co-workers.
Be able to research, analyze data, and solve problems.
Have excellent organizational skills and be able to prioritize work projects and multi-task.
Read, write, speak, and understand English.
Be able to add, subtract, multiply, and divide, using whole numbers, common fractions, and decimals.

Nice To Haves

Possession of or working towards a Credit Business Associate (CBA) designation from the National Association of Credit Management (NACM) is preferred.
Wholesale distribution experience (preferred)
Have proficiency in Eclipse software.
Have strong accounting/mathematical ability and experience.

Responsibilities

Handle all aspects of the credit and collections process for an assigned base of accounts.
Foster and cultivate strong relationships with both internal and external customers to support their needs and improve satisfaction.
Prepare credit approval packages for submitted applications, annual review, job accounts and credit line increases.
Understand and interpret credit bureau reports and business credit reports.
Promptly respond to reference requests on existing customers.
Assist in the credit analysis and credit approval process.
Assist in collateral issues.
Maintain precise and up-to-date credit and collection files to support compliance and operational efficiency.
Keep detailed electronic notes for each customer interaction, ensuring comprehensive tracking of communication and follow-up actions.
Participate in team-based initiatives within the Credit Department, fostering effective communication and cooperation to achieve shared goals.
Review and approve credit lines and job accounts up to $10,000, assessing risk and creditworthiness as part of the decision-making process.
Review over credit limit reports to begin analysis of customers requiring credit line increases.
Communicate with Profit Center Managers to understand PC exposure in relation to increased customer activity.
Conduct collection calls on overdue accounts to manage and reduce the aging portfolio effectively as needed.
Reconcile customer statements/billings and provide invoice documents to customers as requested.
Accurately process refunds of credit balances.
Successfully complete required safety and compliance training programs as assigned.
Perform other reasonably related duties as assigned by immediate supervisor and other management as required.