Creator Operations Manager

Suno•Los Angeles, CA

3d•$110,000 - $150,000

About The Position

Suno is seeking a Creator Operations Manager to build and scale the systems behind our creator programs, including Hooks, our short-form music video feed. This role sits at the intersection of operations, systems, and product thinking. You will design and run the infrastructure that powers hundreds of creators and thousands of monthly Hooks – spanning onboarding, payments, CRM, support, and program mechanics. This is a hands-on systems-builder role for someone who enjoys creating structure from ambiguity, automating manual workflows, and scaling programs from 0→1 to 1→N.

Requirements

2–5 years of experience in operations, BizOps, creator operations, or program management at a tech or creator platform
Strong builder mindset – you enjoy creating systems, not just running them
Experience working with high-volume workflows and scaling processes across large user bases
Proficiency in Google Sheets / Excel (required); experience with automation tools, lightweight scripting, or AI-assisted workflows is a strong plus
Experience working with CRMs and operational tooling, with a focus on workflow design
Strong organizational and execution skills; ability to manage multiple systems and workflows simultaneously
Comfort with ambiguity and early-stage environments; ability to turn messy processes into structured systems
Strong written communication skills; ability to create clear documentation and external-facing materials

Nice To Haves

Interest in creator ecosystems, marketplaces, or music is a plus

Responsibilities

Own and scale the operational backbone of Suno’s creator programs
Build and automate workflows across onboarding, payments, referrals, and reporting (e.g., invoice generation, tracking systems, CRM flows)
Design and maintain program infrastructure using tools like Google Sheets, CRM systems, and AI-assisted workflows (e.g., Claude Code)
Identify bottlenecks in existing processes and implement scalable solutions to support hundreds of creators and high-volume output
Create and maintain internal documentation, SOPs, and FAQs to standardize program operations
Own the day-to-day operations of the Partner Program, which supports long-tail creators posting to Hooks
Evolve programs from manual sourcing toward more scalable, system-driven models
Build tooling and tracking systems to support program performance, eligibility, and payouts at scale
Manage program inboxes and support workflows; build scalable solutions (e.g., ticketing systems) to handle volume
Monitor program health and iterate on mechanics accordingly
Ensure a consistent and high-quality creator experience while operating at scale