Creative Producer, Video

Harvey•San Francisco, CA

About The Position

HB&C is Harvey's in-house creative team. We're responsible for how Harvey looks, sounds, and shows up across every touchpoint: Campaigns, brand identity, content, events, and product marketing. We move fast, care about craft, and hold a high bar for the work. This is a team where what you make is seen by the world's top legal institutions, and we take that seriously. We're looking for a Creative Producer, Video to lead Harvey's enterprise customer story program. The core of this role is producing high-quality video testimonials with the world's top law firms and legal teams, capturing how they use Harvey, in their own words, in ways that are credible, compelling, and built to travel across sales, marketing, and executive audiences. Enterprise customer testimonials are some of the most valuable content a B2B brand can make, and also some of the hardest to execute well. The subjects are senior, the subject matter is technical, the schedules are tight, and the stakes are real. You'll be responsible for making these productions feel effortless for the customer while delivering something that meets Harvey's creative bar. That means building the trust to get on-site access, preparing interviewers and subjects, working with external production partners to capture the right footage, and shaping the story through post. This role requires regular travel, you'll be on location at client sites leading shoots, and being physically present to run a production is a core part of the job. Customer testimonials are the primary focus, but this role also carries broader video responsibility. You'll take on other asks across the enterprise marketing program, product launches, use-case explainers, event content, and more. The mix will shift over time, and you should be comfortable operating across different formats and production scales. That said, if a significant portion of your reel isn't customer stories, this probably isn't the right fit.

Requirements

6+ years of professional video producing experience in-house at a technology company or comparable environment, with a strong focus on live-action productions from brief through delivery.
Proven track record producing enterprise customer stories or documentary-style testimonial content, you know how to get a Managing Partner or General Counsel comfortable on camera and how to find the story in a technical product.
Experience coordinating directly with enterprise clients or customers as part of the production process, managing access, scheduling, and on-site logistics with care for the relationship.
Comfortable with regular travel to lead shoots on location at client sites.
Demonstrated experience sourcing and managing external production agencies and vendors across the full production lifecycle.
Highly organized, with a track record of managing multiple concurrent projects against competing deadlines and budgets.
Strong interpersonal skills, you can work effectively across internal stakeholders and external partners, and you know how to keep everyone aligned without being the loudest person in the room.
Ability to translate business objectives into clear production plans, and to flag what's missing before it becomes a problem.
Deep understanding of the production workflow, pre-production through post, and the judgment to guide partners at each stage.
Proactive, resourceful, and calm under pressure. You bring structure to ambiguity and keep things moving.

Nice To Haves

Experience in legal, financial services, or another high-stakes professional services environment where the subjects are senior and the subject matter is technical.
Familiarity with the AI or legal tech industry and how AI products are being adopted across enterprise sectors.
Experience with product launches, keynotes, or major marketing moments at scale.
Knowledge of different delivery formats and platform requirements, web, social, events, sales enablement.
Experience building video production programs or workflows from the ground up.
Hands-on production experience with cameras, lighting, and audio equipment.

Responsibilities

Lead production on Harvey's enterprise customer story program, owning the full arc from customer coordination and pre-production through shoot and post, delivering testimonials that work across sales, marketing, and executive channels.
Build the trust and logistics that make on-site productions possible: coordinate with customer stakeholders, prepare interview subjects, manage crew and agency partners on location, and ensure every shoot respects the client relationship.
Develop story angles and interview frameworks in partnership with marketing and comms, finding the narrative in technical subject matter and shaping it through edit.
Own end-to-end production on broader enterprise video needs including product launches, use-case explainers, and event content.
Receive and interpret creative briefs, asking the right questions to clarify objectives, audience, and deliverables, flagging gaps before they become problems.
Source, evaluate, and manage relationships with external production agencies, freelance crews, and post-production vendors.
Develop and manage project timelines, budgets, and scopes of work, keeping stakeholders informed across every workstream.
Coordinate cross-functionally with product marketing, brand, comms, and customer teams to align on goals and secure necessary inputs.
Manage review and approval processes efficiently, keeping feedback rounds tight and projects moving.
Build scalable production processes, templates, and vendor rosters as the video program grows.