FREELANCE Creative Operations Manager

Crown + Conquer•West Hollywood, CA

About The Position

As a FREELANCE Creative Operations Manager , your scope of services are to shape the ideas of the project, define clear goals and objectives in consultation with other departments, organize your team, and keep them on task. The creative project manager needs to maintain a balance between allowing the creative talent freedom to explore ideas while still making sure the team meets deadlines and creates a strong project, so you need excellent interpersonal and negotiation skills for this career. The position is based in Los Angeles and reports directly to the Creative Director. This role is focused on the process and systems that enable creative excellence, not on producing content directly. The ideal candidate thrives on bringing structure to creative environments—establishing clear workflows, improving cross-team communication, and ensuring projects move efficiently from concept to delivery. You’ll work closely with Creative, Strategy, and Production leads to translate creative goals into actionable plans, optimize team resourcing, and maintain visibility across multiple workstreams. The role is highly collaborative and strategic—supporting creative teams so they can focus on ideation and craft, while you oversee organization, flow, and delivery. This is not a producer role ; rather, it’s about managing the how of creative work—building scalable systems, aligning timelines, and ensuring teams are set up for success across multiple disciplines and clients.

Requirements

Applicants must have true Creative Operations Management experience—managing projects end to end , including planning, timelines, resourcing, stakeholder communication, quality control, and delivery across creative formats.
Candidates must have project management experience that has required direct ownership of the complete project lifecycle at an agency or brand level.
5+ years of agency or allied communications industry experience that ensures your understanding of advertising, marketing, media, creative, production, public relations, research, agency finance, etc.
Possess and deliver excellent written and verbal communication skills, demonstrating the ability to present thoughts clearly, accurately, and succinctly.
Excellent time management, organization and prioritization skills.
Have the proven ability to work under tight deadlines and handle pressure, while consistently paying attention to accuracy and quality of work.
Proficiency with project management and collaboration tools, including Asana, Monday.com, and Google Workspace (G Suite), is required.

Nice To Haves

Formal Project Management and/or Operations Management certifications—such as PMP (Project Management Professional), Certified ScrumMaster (CSM), or equivalent coursework—are highly preferred and demonstrate a strong foundation in structured project leadership, process rigor, and cross-functional collaboration.

Responsibilities

Support the development of creative assets using effective project management principles
Define the project scope including goals, deadlines, and deliverables
Create the project workback schedule, ensuring the team has the resources needed to execute and deliverables are completed on time
Forecast project costs and create project budget for stakeholder approval
Source and allocate necessary resources for project execution
Write creative briefs outlining the approach and deliverables for the project
Maintain project details, track progress, and manage iterations and changes in scope, timeline, costs to ensure creative assets and outcomes are delivered according to agreed brief and budget
Present assets to and secure final approval from internal and external stakeholders as needed
Organize and deliver approved asset files to requestors
Build strong stakeholder relationships and manage expectations for high volume, fast turnaround results
Lead and facilitate creative brainstorms and cross-functional working sessions to align on vision, spark innovation, and move projects forward with clarity and energy.
Champion team collaboration across creative, strategy, and production, creating an environment that fosters high performance, accountability, and imaginative thinking.
Uphold the creative integrity and quality of work throughout the entire project lifecycle, from brief to final delivery—ensuring all outputs align with brand standards, creative goals, and client expectations.
Identify and recommend improvements to internal workflows and processes, proactively seeking ways to increase efficiency, reduce friction, and elevate creative execution.
Simultaneously manage multiple projects of varying size and complexity, maintaining clear communication, organized timelines, and on-time delivery across all initiatives.