Creative Crew Lead

eko • Bentonville, AR

6d • Onsite

About The Position

The Creative Crew Lead is a hands-on shift supervisor who bridges the gap between frontline production and management. Reporting to the Creative Crew Manager, you'll be the main operational support to the Creative Crew Manager and support a team of Creative Associates while remaining actively involved in daily capture operations. This role is responsible for helping the team stay on pace, maintain quality, and quickly address issues that could impact output. Success in this position requires someone who leads by example, gives clear direction in the moment, and knows how to keep people motivated and production moving in a fast-paced environment.

Requirements

• 1+ years of experience in production environments, with at least 1 year in a lead, supervisor, or team lead capacity.
• Proven ability to capture high-quality product media while meeting volume and styling standards.
• Strong organizational skills with the ability to manage multiple priorities and keep teams moving in a fast-paced environment.
• Comfortable coaching and developing teammates with clarity, patience, and accountability.
• Hands-on problem-solver who thrives on removing obstacles and keeping production flowing.
• Strong communication skills and the ability to work effectively across teams.
• Comfortable working with robotics, technical equipment, and evolving workflows.
• Ability to read, write, and speak in English.
• Ability to stand and walk for extended periods.
• Ability to bend, stoop, kneel, crouch, and reach regularly.
• Ability to work in a warehouse environment which may include exposure to varying temperatures, dust, and noise.

Nice To Haves

• Experience with photography, styling, or studio production is a plus.

Responsibilities

• Support a team of Creative Associates during your shift, providing clear direction, real time coaching, and hands-on support to maintain productivity, quality, and consistency.
• Manage product flow across capture stages, ensuring materials are properly staged, distributed, and moving efficiently through the production cycle.
• Actively troubleshoot and unblock production issues, whether that's reallocating products, addressing equipment concerns, or stepping in to capture when bottlenecks arise.
• Perform hands-on product capture, styling, and quality checks as needed to support shift momentum and model strong execution for the team.
• Monitor individual and team performance against daily capture targets, quality expectations, and workflow standards, and step in quickly when pace, accuracy, or output begins to fall behind.
• Communicate shift priorities, production updates, and challenges to the Creative Crew Manager and collaborate on solutions.
• Train new Creative Associates on capture techniques, equipment operation, and quality standards.
• Identify patterns impacting throughput, quality, or team effectiveness and escalate them with clear observations and recommendations.
• Help maintain a positive, high-accountability team environment centered on collaboration, consistency, urgency, and continuous improvement.
• Set the tone for the shift by keeping the team engaged, motivated, and focused through consistent in-the-moment feedback, recognition, and accountability.

Benefits

• Premium health, dental and vision insurance
• Insurance options with 100% employer-covered medical and dental premiums for employee-only plans
• Mental Health and Wellness Resources
• 401(k) Retirement Savings Plan
• Company Paid Life and Disability Insurance
• Paid Time Off
• Daily Shift Meal Provided

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed