CR Shared Services Associate

Sedgwick

11d

About The Position

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve. Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies Certified as a Great Place to Work® Fortune Best Workplaces in Financial Services & Insurance CR Shared Services Associate PRIMARY PURPOSE: To provide support to colleagues and candidates by answering questions, providing explanations, resolving issues and responding to inquiries related to colleague data, programs, policies, practices and procedures, within defined scope.

Requirements

• High school diploma or GED required.
• One (1) years of related experience or equivalent combination of education and experience required.
• High integrity, sound judgment, and discretion regarding the handling of confidential information
• Ability to grasp information quickly and probe effectively when required
• Self-driven with a sense of ownership of work product and accountability
• Excellent oral and written communication skills
• PC literate, including Microsoft Office products
• Strong organizational skills
• Excellent interpersonal skills
• Ability to work in a team environment
• Ability to meet or exceed Performance Competencies

Nice To Haves

• Bachelor's degree from an accredited college or university preferred.
• Experience in HRIS and/or case management tools preferred.
• Knowledge of CR concepts and terminology preferred

Responsibilities

• Serves as a first-level resource for colleague interactions with CR responding to inquiries in a professional, urgent and confidential manner.
• Performs and provides guidance on administrative tasks including, but not limited to, initiation and evaluation of background checks, compliance document distribution and collection, verifications of employment and good standing, unemployment claims and review/approval of one-time payments.
• Monitors, troubleshoots and offers instruction for colleague self-service for initiating transactions in the HRIS system.
• Maintains colleague data in compliance with federal and state standards.
• Collaborates with and supports Tier 2 and other Centers of Excellence “COE’s” on general CR programs, initiatives and projects as needed.
• Performs other duties as assigned.
• Supports the organization's quality program(s).

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED