CPS Quality Assurance specialist III

TX-HHSC-DSHS-DFPS • Cuero, TX

2d • Remote

About The Position

The Texas Department of Family and Protective Services (DFPS) works to build on strengths of families and communities to keep children and vulnerable adults safe, so they thrive. We do this through investigations, services, and referrals.

What You Get Beyond Your Paycheck
When you join the State of Texas, your monthly paycheck is just one part of your real income. Our benefits provide extra value that many private employers simply don’t match—often adding hundreds of dollars each month to what you take home or save.

Here’s what you get as a full-time employee:

100% paid health insurance for you, and 50% paid for eligible family members—saving you hundreds every month in out-of-pocket medical costs
Retirement plans with lifetime monthly payments after five years of state service, plus options to save even more with 401(k) and 457 plans
Paid vacation, holidays, and sick leave so you can recharge and take care of life outside work (that’s time off you’re actually paid for)
Optional dental, vision, and life insurance—at rates much lower than most private plans
Flexible spending accounts for added tax savings on health and dependent care
Employee discounts on things like gym memberships, electronics, and entertainment

You also might qualify for Public Service Loan Forgiveness, which could help you pay off federal student loans faster.
You can see all the details here: ERS recruitment brochure

Functional Title: CPS Quality Assurance specialist III Job Title: CPS Quality Assurance Spcl III Agency: Dept of Family & Protectve Svc Department: FCL Dir Del - Other Posting Number: 14803 Closing Date: 03/26/2026 Posting Audience: Internal and External Occupational Category: Computer and Mathematical Salary Range: $4,263.16 - $6,779.25 Pay Frequency: MonthlySalary Group: TEXAS-B-20 Shift: Day Additional Shift:  Telework: Eligible for Telework Travel: Up to 25% Regular/Temporary: Regular Full Time/Part Time: Full time FLSA Exempt/Non-Exempt: Nonexempt Facility Location:  Job Location City: CUERO
Brief Job Description:
This is a 100% telework position that may be housed anywhere in Texas. Performs advanced (senior level) quality assurance work. Work involves coordinating the planning, development, and administration of internal quality assurance and compliance activities. The position performs analytical work and consultation in social service programs administered by the Texas Department of Family and Protective Services (DFPS) and the evaluation of program compliance within Child Protective Services (CPS) and Single Source Continuum Contractor’s (SSCC). The position performs ongoing case readings for children in the Permanent Managing Conservatorship of CPS/SSCC’s, including sample case reviews required by CPS state office and routine internal and external stakeholder input regarding the provision of CPS. The position contributes information to conservatorship division quality assurance quarterly report and may serve in other capacities for future reviews designed to evaluate the safety and well-being of children and families in CPS/SSCC custody. The position communicates quality assurance results to CPS and SSCC regional staff. Works under limited supervision, with considerable latitude for the use of initiative and independent judgment.

Requirements

• Graduation from high school or equivalent required.
• Graduation from an accredited four-year college or university required.
• Five or more years of experience with child protection services or related program.
• Strong verbal and written communication skills (as stated on the state application).
• Experience in coordination of projects involving statewide programs (as stated on the state application).
• Proficiency with Legacy IMPACT and IMPACT 2.0 required.
• Experience and skills in Microsoft Office applications including Word, Excel, and Power Point.

Responsibilities

• Administers quality assurance programs and activities for ongoing case readings for children in the Permanent Managing Conservatorship of CPS, and SSCC’s.
• Monitors DFPS casework for compliance with federal and state program standards through case reading and analysis.
• Coordinates the timely and ongoing transmittal of completed reviews.
• Coordinates quality control case readings and other quality assurance and compliance activities.
• Receives case samples selected from program, region and monitors the review process.
• Reviews case records to collect performance data, identifies adverse trends, and determines compliance with service delivery standards and other policies and procedures.
• Provides technical guidance and assistance to DFPS caseworkers during the review process to ensure uniformity and consistency.
• Identifies, evaluates, reports trends, and makes recommendations to State Office and regional leadership in a manner that facilitates further program improvement.
• Produces regional management and productivity reports including identifying needs, development of methodology, and the collection and analysis of data.
• Determines the need for new or updated training for CPS/SSCC program staff and provides guidance to CPS/SSCC program leadership in the development, coordination and deployment of training materials and activities.
• Develops and delivers targeted program training designed to assist caseworkers, as new program policies and procedures are implemented, or new programs are mandated by the federal government.
• Develops training material on program standards; and presents information to all levels of CPS and SSCC staff.
• Compiles statistical reports based on the results of the case readings.
• Prepares comprehensive quality assurance documents, analyses and reports regarding program performance to DFPS leadership, and legislatures as needed.
• Prepares responses to requests for CPS quality assurance and quality control information, reports, and inquiries from program management.
• Provides managerial consultative, technical, and analytical work on CPS program and operations policies to develop solutions, training and recommendations for program or process changes to improve program performance.
• Performs other duties as assigned

Benefits

• 100% paid health insurance for you, and 50% paid for eligible family members—saving you hundreds every month in out-of-pocket medical costs
• Retirement plans with lifetime monthly payments after five years of state service, plus options to save even more with 401(k) and 457 plans
• Paid vacation, holidays, and sick leave so you can recharge and take care of life outside work (that’s time off you’re actually paid for)
• Optional dental, vision, and life insurance—at rates much lower than most private plans
• Flexible spending accounts for added tax savings on health and dependent care
• Employee discounts on things like gym memberships, electronics, and entertainment

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED