CPI INV PD Supervisor III

TX-HHSC-DSHS-DFPS • Austin, TX

9d • Onsite

About The Position

The Texas Department of Family and Protective Services (DFPS) works to build on strengths of families and communities to keep children and vulnerable adults safe, so they thrive. We do this through investigations, services, and referrals.
This position reports to the Regional Program Administrator (PA) and performs highly advanced (senior-level) consultative services, technical assistance, and supervisory work. The position is responsible for the overall program service delivery of Child Protective Investigations (CPI) Supervisors, caseworkers, human services technicians, and administrative assistants within the unit. Work involves coordinating, assigning, and providing consultative oversight to assigned CPI units. The Program Director (PD) assists the program in providing training, insight, and case guidance to staff regarding complex investigations. Provides operational oversight to CPI units, including the management of case analysis, travel, time and leave, case assignment, conferences, personnel, positive performance, and educational reference for regional management. Analyzes and responds to short-term or emergency requests requiring expedited response. Work includes active participation, training and liaison activities within the community, overall CPI delivery of services, provides subject matter expertise regarding Investigations (INV)/Alternative Response (AR) program, and ensures policies and procedures are in compliance within the program area. Develops programmatic monitoring tools and performance measures to ensure accountability and quality of service delivery. Represents the program at meetings, conferences, workgroups, hearings, and other events. The position interacts routinely with Texas Department of Family and Protective Services staff, other agencies in the community, community boards, judges, schools, law enforcement, and the general public The PD works under minimal supervision, with extensive latitude for the use of initiative and independent judgement.

Requirements

• Knowledge of state and federal laws and regulations related to the Child Protective Investigations (CPI) program.
• Knowledge of contracted and community providers and services provided to children and families involved with Child Protective Services.
• Knowledge of Child Protective Services programs, policies and procedures.
• Knowledge of federal and state law regarding Child Protective Services.
• Skill in establishing and maintaining effective working relationships with internal and external stakeholders at all levels.
• Skill in effective verbal and written communication.
• Skill in negotiation and problem resolution.
• Skill in leading others and facilitating group meetings.
• Skill in leading projects, managing work processes, producing deliverables and determining outcomes.
• Skill at establishing and maintaining productive working relationships both internally and externally.
• Skill in program planning, development and implementation.
• Ability to represent Child Protective Investigations and the agency effectively with key stakeholders.
• Ability to prepare clear and concise reports.
• Ability to gather, assemble, correlate and analyze data and facts.
• Ability to work independently with minimal supervision, develop staff and oversee the work of others.
• Ability to approach problems critically and analytically.
• Ability to prioritize and manage multiple responsibilities.
• Ability to understand new information effectively and quickly.
• Ability to plan, direct and assign responsibilities and supervise the work of others.
• Ability to present information at training sessions, conferences, or legislative hearings.
• Graduation from an accredited four-year college or university with major coursework in social work, counseling, psychology, criminal justice, early childhood education, criminal justice, elementary or secondary education, or a related field
• CPI Supervisor II (through the certification process) for at least one (1) year
• Four (4) years full-time supervisory or managerial experience in a social service or similar field which must include: analysis of work problems having an administrative aspect; interpretation of complex written material; planning, organizing, overseeing investigations, and coordinating requirements for support services or program operations where a wide range of demands are involved including interpretation and implementation of policy and procedure. (This does not include a CPI Supervisor who has the tenure to be eligible for certification but has not obtained it unless they are able to provide documentation showing that they have also met the training requirements for certification.)

Responsibilities

• Oversees and directs case actions related to safety, risk, and permanency on a daily basis.
• Evaluates performance of service delivery and program areas to ensure effective and efficient program operations.
• Selects, manages and develops staff through review of performance data, conferences, training and performance appraisal.
• Consults, develops, and maintains effective working relationships with regional and state office management, regional field staff, CPS/CPI state office program and policy staff, external public and private stakeholders, consumers of child protective services, volunteers, advocates, judges, other social service providers, educational, juvenile justice, workforce development boards and organizations to provide guidance, technical assistance and program subject matter expertise.
• Performs other duties as assigned and required to maintain unit operations.

Benefits

• 100% paid health insurance for you, and 50% paid for eligible family members—saving you hundreds every month in out-of-pocket medical costs
• Retirement plans with lifetime monthly payments after five years of state service, plus options to save even more with 401(k) and 457 plans
• Paid vacation, holidays, and sick leave so you can recharge and take care of life outside work (that’s time off you’re actually paid for)
• Optional dental, vision, and life insurance—at rates much lower than most private plans
• Flexible spending accounts for added tax savings on health and dependent care
• Employee discounts on things like gym memberships, electronics, and entertainment

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1-10 employees