RECORDS CLERK SUPERVISOR PD

City of Greer • Greer, SC

1d • $24

About The Position

The City of Greer is currently accepting applications for a Records Supervisor in our Police Department.

Requirements

• High school diploma/GED
• Proficiency with computers and other technological systems
• Ability to perform moderate to complex reports via Microsoft Office Suite
• Ability to multi-task handling multiple projects at a time.
• Three (3) years of experience as a records clerk or closely related field in the law enforcement, criminal justice, or court systems; or an equivalent combination of education, training and experience, which provides the required knowledge, skills and abilities.
• Must possess a valid state issued driver’s license.
• Communication
• Prioritization
• Problem Solving
• Ethics/Confidentiality
• Detail Oriented
• Training of others
• Customer Service

Responsibilities

• Supervises regular and temporary staff: plans, coordinates, assigns, and reviews work of individuals and the team; evaluates training needs and provides instruction; schedules staff vacations and approves sick leave; recommends discipline, disciplinary actions, discharge, and salary increases; approves timesheets; interviews candidates; conduct employee performance evaluations; maintains confidentiality on personnel matters; participates in staff meetings, establishes and promotes employee morale.
• Organizes, prioritizes and assigns work: creates and distributes employee work schedules ensuring adequate coverage and control; ensures the front desk is staffed and at times may need to fill in at the front desk, ensures subordinates have the proper resources needed to complete assigned work; monitors status of work in progress and inspects completed work; consults with assigned staff to assist with complex or problem situations and provide technical expertise; trains and instructs employees regarding operational procedures and proper use of equipment; assists with revising procedure manuals as appropriate; and provides progress and activity reports to the Administrative Division Commander.
• Supervises and participates in the receipt, review, preparation, and/or processing of department documents such as law enforcement incident and criminal investigation reports, accident reports, citations, warrants, impound records, inmate booking, commitment and release information, and other documents, reports and information: verifies, completes and/or codes required information; enters information into department databases; updates database information; creates new files and purges old data as appropriate; and maintains copies in department files.
• Supervises and participates in the retrieval, entering and maintaining of reports, forms, documentation and records: utilizes various local, state and federal law enforcement and detention databases, records management systems, and computer applications, such as South Carolina Law Enforcement Division (SLED), Federal Bureau of Investigations (FBI), National Crime Information Center (NCIC), etc.; conducts background and criminal history checks; enters and maintains details and information regarding incident and criminal investigations, accidents, citations, warrants, impound records, inmate booking, commitment and release information, inmate behavior and incident reports, and other documents, reports and information; and retrieves and relays information to requesting parties and agencies as needed.
• Supervises and participates in the performance of quality assurance functions: compares paper records to electronic records; verifies records for accuracy and completeness; makes corrections as needed; prepares files, organizes documentation, and files documents in designated order; retrieves/replaces files; scans and indexes records and files; prepares files for storage and archival; shreds/destroys confidential or obsolete documents; and conducts expungement, sealing, and other records maintenance activities in compliance with court orders, laws, rules and guidelines governing the same.
• Supervises the performance of general customer service functions and handles complex questions and complaints: responds to escalated customer or staff issues; coordinates with staff from other departments and outside agencies to conduct research, exchange information, respond to inquiries, and resolve problems; provides assistance, information, and interpretation, regarding records services, policies, procedures and related fees; provides requested documents; and refers customers to other staff members as appropriate.
• Performs related duties in support of department operations; maintains current knowledge regarding computer system and database function, updates and revisions; and coordinates and assists with system audits.
• Performs general administrative tasks as required, including preparing reports and correspondence, entering and retrieving computer data, filing records, and answering phones.
• Participates in required training and continuing education to obtain and maintain certifications and stay current on changes in codes and ordinances.
• Assists other officers and staff when workload, emergencies, or special assignments require.
• Stays current on departmental policies, procedures, and processes.
• Completes work accurately, safely, and efficiently; maintains assigned equipment in good working condition.
• Maintains a clean, safe, and organized work area.
• Identifies and reports suggested improvements or areas of concern to the Supervisor.
• Ensures professionalism and excellent customer service in all interactions while representing the City of Greer.
• Demonstrates strong ethical conduct, integrity, and accountability with coworkers, customers, and the community.
• Supports a culture of results, communication, and professional collaboration within the department and across the organization.
• Represents the department at community events or meetings when requested by the Supervisor.
• Adheres to the Employee Handbook and all applicable policies and procedures.
• Maintains regular, reliable attendance.
• Performs other duties as assigned.

Benefits

• health, prescription, vision, dental insurance (at no cost for employee coverage based on full participation in Wellness Program)
• life insurance
• long-term disability
• vacation and sick leave
• paid holidays
• tuition reimbursement
• FSA
• EAP
• Education Incentive Pay
• defined benefit retirement plan (South Carolina Retirement System)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees