CPG/Retail Account Manager, Client Experience

Power Digital

42d•Hybrid

About The Position

We are a tech-enabled growth firm–at the intersection of marketing, consulting & data intelligence–igniting revenue and brand recognition for leading and emerging companies around the world. As a people-first firm, we value diversity in backgrounds and experiences. We strongly believe our people and culture are key to our success. Our vision is to be recognized as the most valued and respected private growth marketing firm in the world–with a scalable brand, culture and services. Our mission is to power the relentless pursuit of growth and redefine what’s possible through a team of growth-obsessed experts who demand innovation and results - driven by integrity, autonomy, and grit. As a full-service growth marketing firm, we offer best-in-class services including: SEO, Content Marketing, Paid Media, Social Media Marketing, Programmatic + CTV, Public Relations, Influencer Marketing, Email + SMS, Conversion Rate Optimization, Retail Marketing, and Creative. Here at Power Digital, we are hyper-focused on helping brands drive revenue growth and brand recognition, ultimately driving irrefutable value for our clients. At the heart of Power Digital is our proprietary technology, nova, which analyzes businesses through first-party data, simplifying investment planning for marketing and diligence in M&A––putting marketers in a strategic seat at the table––and providing value in unparalleled ways. Managing billions in media, our dynamic team––of consultative marketers, creatives, analysts and technologists––challenge traditional ways of planning and measurement through meticulous testing and data science across each milestone of the customer journey. We support 100% remote, in-office, or hybrid work styles for anyone legally eligible to work in the U.S. Disclaimer: We're currently on the lookout for potential candidates to join our talent pool via this job listing. Your qualifications will be assessed for both present positions and future opportunities. Should your skills align with a role and an opening arise, our recruitment team will reach out to you promptly. However, please keep in mind that this doesn't guarantee immediate placement or communication. As an Account Manager, you’ll be responsible for working with clients in the CPG/Retail Space.A successful candidate will have a broad and varied background with hands-on experience across many digital marketing channels and tools. This role will define and develop performance marketing strategies and plans that leverage paid, owned and earned channels that align with client priorities and deliver on client objectives. The Account Manager will operate as the main client point of contact, in addition to managing cross-functional teams of highly-talented marketers to optimize their efforts and provide strategic guidance. In collaboration with their Account Director, they will support on service expansions, managing media plans, developing testing roadmaps and deploying tactical pivots when necessary. Additionally, this individual will demonstrate exceptional account leadership by gaining trust and providing unmatched strategic support to their account teams. This opportunity is a challenging and exciting role for a cross-channel marketer with a passion for building and executing comprehensive and innovative campaigns.

Requirements

Bachelor's Degree in Marketing, Communication or related discipline
3-5 years digital marketing experience. Preferred experience executing cross-channel plans
At least 2-3 years spearheading cross-channel marketing plans at scale and leveraging data in execution
Cross-channel account management experience required - at least 2 years
Advanced understanding of digital marketing and experience in earned media, paid media, owned media, attribution, reporting, optimization, etc. - experience in data-driven marketing is critical
Hands-on experience with Google Analytics and/or other first-party reporting platforms (Shopify, Salesforce Marketing Cloud, Adobe, etc.)
Campaign leadership skills for end-to-end campaign development supporting: strategy, segmentation, targeting, etc. in a multi-channel environment
Strong relationship skills, supported by strategic consulting skills and technical curiosity
Demonstrated history of excellent written and verbal executive communication
Highly dependable, self-starter, high energy, positive attitude with good organization, and time management skills
Ability to manage multiple projects simultaneously, collaborate across different teams, and thrive in a fast-paced environment
Entrepreneurial spirit with a passion for for problem-solving, continued learning, and personal growth

Responsibilities

Client-centric Communication: Manages day-to-day client communication which includes but not limited to strategic updates, workflow and approval updates proactively keeping both clients and internal teams informed
Project Management: Adheres to the outlined scope of work and demonstrates excellent follow-through by managing action items through to completion; Maintains forward momentum by identifying and overcoming roadblocks
Marketing Strategy: Develops integrated marketing plans that deliver against client marketing and business objectives; Supports the development of cross-channel performance forecasts and media plans
Data-driven Insights: Leverages data and analytics, such as first party data tools like Google Analytics and Shopify, to identify strategic opportunities; Translates learnings into clear and concise reporting with actionable next steps
Rapport Building: Builds strong client relationships and establishes Power Digital as a trusted partner through exceptional communication and deep brand knowledge; Builds collaborative relationships among internal account teams
Client Portfolio: Manages a diverse set of clients totaling up to $175K in monthly recurring revenue
Client Retention: Facilitates the contract renewal strategy, presentation and proposal development alongside the Account Director to extend client partnerships
Service Expansions: Works with the Account Director and the internal account team to identify additional strategies to improve performance and expand client partnerships
Employ AI technologies to enhance and optimize business processes
Utilize and leverage Power Digital's Nova ecosystem as it relates to your department
Responsible for other tasks and projects as assigned by Client Services department leadership, as needed

Benefits

Base salary + commission opportunities
Robust Medical, Dental, Vision insurance plans with up to 100% employer contribution towards employee monthly premium
401(k) plan - 4% employer contribution matching
Unlimited Time Off available on day one
Up to 4 hours per quarter for paid Volunteer Time Off (VTO) towards philanthropic endeavors
Fully flex work environment: full-remote, in-office, or hybrid
A one time $100 USD Work From Home (WFH) stipend automatically added to your first paycheck
Employee Assistance Program (EAP)
12 observed United States national holidays + 2 mental health recharge days per year
Unlimited opportunities for growth & leadership within a rapidly growing firm
Ongoing employee development programs for personal and professional growth (Hedgehog and Vital 5s)
Quarterly awards including prize money and recognition for outstanding performance
Opportunities to be involved in company DEI initiatives